Haart Estate Agents
Estate Agents in Milton Keynes
651 Silbury Boulevard
Milton Keynes
Buckinghamshire
MK9 3AZ
Contact Numbers
Reviews
They don't react to problems
These people are useless. We moved into our property almost two months ago and had a shower which dribbled tiny amounts of water. After informing them, they were slow to send a plumber, sent several plumbers probably trying to get themselves the cheapest quote (whilst we had no way of showering in our own home we pay a small fortune for) and then finally got someone in to do the work (last week). Unfortunately, despite replacing something in the shower, there is still a valve that needs replacing and the only way to use the shower is to have it on the highest temperature, but they don't react; we are told they will fix things, but we have to chase them. I don't doubt they would dislike having a normal use of a shower, so why do their customers have to wait almost two months (so far) for one? This is a service, not goods, business, and they are failing to provide the service you would expect. All they have to do is get someone to do the work.
Sam L - 18/10/2011 | report this review
COMPULSIVE DISHONEST LIARS!
The letting manager, Paul Bushby (Lettings Manager) in particular is a dishonest liar! We engaged this agent to rent out our property. When we engaged them, we negotiated and agreed their fees and told them that we had to use our own referencing company to obtain rental guarantee insurance from a certain company. They agreed to use our referencing company but when they found a tenant, they refused to use our company. Their management agreement did not reflect the fees negotiated and we therefore asked them to amend the agreement to reflect the terms agreed. They were very difficult about changing their management agreement and refused to use our referencing company. We told them that we need at least a week to move out of the property from the time the tenants passed the referencing process. They sent us an email informing us that the tenant was waiting to move into our property in a few days time, even though the tenants had not completed the referencing process and we told them previously, that we needed 1 week to move out of the property once we receive confirmation that they passed this process. Then, they demanded that we sign their management agreement (which did not reflect the terms we negotiated) and then told us they would find another property for the tenants. We therefore lost the tenants.
John Simpson - 31/08/2010 | report this review
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