Heat Xtra
154 Upper Dale Road
Derby
Derbyshire
DE23 8BQ
Contact Numbers
Reviews
LYING INCOMPETENT COWBOY
DO NOT USE THIS LYING INCOMPETENT COWBOY. My Micron 50FF boiler kept shutting down and from the status of the 2 LED's on the front I worked out the thermister was at fault. Asked HeatXtra to fix the problem - he did not mention a call out charge or ask for the make of the boiler. Engineer opened up cover of the boiler and did some checks. He stated the boiler itself was fine and the shutting down was due to too much sludge in the system - I was a bit surprised by this as he did not look at the status of the LEDS or refer to any manual. He said it would cost an extra £175 on top of today’s £60 fee to clean out the whole system which he could do in a week’s time. I paid the £60 fee. I called him a week later but he said he was a bit busy for the next week. I then asked another company to clean out the system and purchased a thermister just in case. The second engineer stated the problem was not due to sludge and but due to a faulty thermister which was what I suspected in the first place. The thermister was replaced and the boiler has been working fine since then. Heat extra would have charged £60 + £175 to attempt do unnecessary work and further £60 approx to replace the thermister which was all that was required - a total of almost £300 to fix something that should only have only cost approx £60 - £70. Due to HeatXtra's misdiagnosis I phoned and asked for my £60 back. HeatXtra Engineer made all kinds of excuses and denied even opening the cover to my boiler and claimed he refused to touch the boiler because it was already open which is a blatant lie. He also stated the £60 I paid him was a call out fee and refused to refund me. After visiting his shop for refund he made a false statement to the police stating I had threatened his wife. Luckily I recorded the whole conversation on a Voice recorder so I'm not worried. I have reported HeatXtra to the Gas Safe register and will be reporting them to Trading Standards.
S Sidhu - 16/01/2014 | report this review
Overall
A family business with special care for the customers. Pleasant, helpful and very experienced staff.
Kan Singh - 25/07/2012 | report this review
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