First Floor 19 Town Street
Helping Hand Care Service Mission Statement is to provide care of an excellent quality to people requiring personal care and household tasks in their own home environment.
To deliver service to a standard of excellence that embraces the principles of good practice within health and social care.
To assist customers to achieve and maintain their independence through their right to control their lives and make choices and wishes about the services they receive.
To provide services that meet the assessed needs of customers, and to ensure services are delivered as agreed to a high standard in such a way that recognises the rights of the customer to exercise choice and independence.
To promote a high standard of personal and practical care to adults within their own homes.
To provide a positive working relationship with partner organisations.
To maintain positive external relationships with customersand their support networks including professionals and organisations within health and social care.
Provide a high quality service that is reliable and flexible to customers needs, and with the intention of being affordable and easily accessible. This provision will enable customers to maintain their dignity and independence within their own home.
To create an environment of trust, by obtaining consent where possible appropriate, emphasising respect for customers and their care network.
To have care staff who are trained to NVQ2 IN Care with Managers having obtained NVQ4 in Care Management.
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