Helplines Partnership - Home

Helplines Partnership is the membership body for organisations that provide helpline services in the UK and internationally.

We facilitate high quality service delivery to callers by providing a range of services, including training (accredited qualifications), innovative contact solutions, quality standards, individually tailored support and information resources through web portals. We raise the profile of the sector through representation of our members' interests and influencing the social

Helplines Partnership - Home

Helplines Partnership is the membership body for organisations that provide helpline services in the UK and internationally.

We facilitate high quality service delivery to callers by providing a range of services, including training (accredited qualifications), innovative contact solutions, quality standards, individually tailored support and information resources through web portals. We raise the profile of the sector through representation of our members' interests and influencing the social

Helplines Partnership is the membership body for organisations that provide helpline services in the UK and internationally, providing a range of services, including training, innovative contact solutions, quality standards, individually tailored support and information resources through web portals. We raise the profile of the sector through representation of our members' interests and influencing the social policy agenda, giving providers of helpline services a voice to build sustainability and promote excellence, choice and accessibility for everyone.

Become a member

Supporting you and keeping you in touch
- Regular Member ebulletins
- Member conferences and events
- Opportunities to share information, best practice and expertise
- Voting rights (Voluntary sector members only)
- Opportunity to influence the direction of Helplines Partnership by being eligible for election to the Board of Trustees

Discounted products and services
- Virtual Call Centre
- Our high quality multi- channel contact centre solution for helplines – with no capital cost
- Training for helpline staff with a range of open courses and masterclasses.
- Accreditation to the Helplines Standard
- Special Freephone Tariff (Charities only)
- Information management, on-line directories and website services
- Tailored support
- Translation services
- Job adverts and voluntary vacancy listings

Raising the profile of helplines
- Find a Helpline directory listing
- Helplines Partnership Member logo - to promote to Funders and service users
- Research - access to current helplines research and help us shape further activity
- Policy- help to inform our work influencing Government on behalf of the helpline sector