152-160 City Road
Specialists in HP Designjet large format plotter and Laserjet printer repairs:
HP Plotter are HP Designjet large format plotter and Laserjet printer repair specialists. We offer printer and plotter service and repairs UK-wide. We also supply spare parts and maintenance kits - as well as providing other services including printer removals, printer set-up and installations, staff training and printer upgrades.
Our repair estimates detail the likely repair costs in full – including possible replacement parts. We will also tell you at the outset if a machine is not economical to repair (when known). We attend with parts most likely required to resolve the fault and as such over 95% of our Designjet calls are repaired on our initial visit.
We have one of the largest parts stock in the UK for HP Designjet plotter parts, including end of line parts and/or parts no longer manufactured by HP. We also offer our customers Annual Support and Maintenance contracts for year-round protection and convenience.
Service and Repair Options:
• Adhoc service/repair – no support contract in place? Let us service or repair your printer on a time + materials basis (purchase as and when required or simply use our pre-payment scheme)
• Annual Support cover – choose between 2 levels of support over a 1-3 year period to cover your printers for all breakdowns. Our all inclusive next day response break-fix contracts provide cover for all callouts, engineering labour and parts (including maintenance kit parts) with optional annual service visits. (Note: all printers must be in good working order prior to going onto a Support Contract)
• Regular maintenance visits – we can schedule engineering visits to maintain your printers and to carry out a regular service, clean, inspection and recalibration of your printers to reduce breakdowns and to keep your printers in optimal running order (ideal if you have no support contract in place – or if you wish to supplement your current support cover)
• Parts & Maintenace Kits only – Looking for a supplier of original HP spare parts or maintenance kit items at competitive prices? We hold a large stock of parts with fast next day delivery
• Pre-payment scheme – purchase discounted engineering hours for service or repairs in advance, valid for 12 months, to reduce PO paperwork/signoffs (ideal for local authorities, schools, government, healthcare, SME's, large corporates or multi-sites with centralised purchasing etc)
.......> Click here for a Quick Quote
What our customers have said about us:
"Very good service. It is much appreciated. I will use you again if we've further plotter problems"- GLAXO SMITH KLINE (GLOUCESTERSHIRE)
"We didn't have a service contract on our Designjet 5500 and HP wanted a lot of money for a call out. The printer decided to stop feeding paper in correctly.We found Resolution via Google and tried them. Staff were friendly and helpful on the phone and an engineer came out really quickly. Our printer is now fully operational at a fraction of the cost we thought it would take and we'd be very happy to recommend them and use them again! Thanks very much!" - FIELD AND CLEGG BRADLEY (WILTSHIRE)
"How refreshing (and unfortunately rare!) to find a company who has a positive approach to customers ...the phone was answered promptly, the promised quote was received within minutes and the engineer was actually early – it doesn't get much better than that!" - OPEC PLC (BERKSHIRE)
"I just wanted to let you know that we are very pleased with the level of service that we have received from your company. I am going to email our staff in all of our offices to give them your website details and the instruction that you are the preferred point of contact if they have any problems with their plotters" - SALUS (LEICESTERSHIRE)
"Fantastic service and advice, new printer installed within 10 days and old one removed. Hassle-free, couldn't ask for more" - ARTECH (ABERDEENSHIRE)
"I do not believe I could recommend any improvements as none are required. The Engineer went out of his way to explain what was required and how he intended to do it. Extremely courteous and friendly, smart in appearance, totally professional" - OFFICE OF NATIONAL STATISTICS (NEWPORT, WALES)
"As we are completely short staffed it was great to have such an efficient response! The Engineer was extremely quick and very professional, I really appreciated his honesty! As a company we will be sure to use you again and will also recommend you!" - TARGETTI POULSEN (SURREY)
• We are an HP Preferred partner, with our own dedicated HP manager
• We are HP Designjet Elite Club (DEC) partners, which means we are recognised by HP as large format printer specialists. We are one of only 12 companies across the UK and Ireland who have this status. All of our engineers are fully HP trained and certified
• We have nearly 6,500 customers and are well known in the industry for our honesty and professional integrity as well as our technical knowledge and expertise. We have also developed free videos to assist our customers
• We have 3 distribution centres located in Hampshire, Berkshire and Nottinghamshire, together with a nationwide engineering network covering calls throughout the UK
• Trading since 2000 we are a dependable, great all-round business with excellent customer service and Winners of the 2011-2012 Best Small-Medium Sized Business
HP Designjet Repair and Designjet Sales specialists we have been trading since February 2000. We offer quality products at low prices and flexible payment methods. We trade UK wide and have distribution centres in Basingstoke Reading and Nottingham and offer a full spectrum of services all under one roof.
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