Jackson Property Management

Letting Agents in Bristol

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141a St Michaels Hill
Bristol
Avon
BS2 8DB

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Unprofessional and Awful

Service

Quality

Value

Jacksons Property are by far the worst agency I've ever had the displeasure to be involved with. I sincerely hope you are reading this review before engaging with them, unlike myself who only read the abundant negative reviews well after already being involved with them. Our house is fine and in pretty good condition and I enjoy living there on the whole. Unfortunately having to deal with this agency whenever things go wrong has become one of the bains of my life. Very rarely do you receive a response if you send a detailed query, if you are lucky enough to receive a response it is usually unhelpful or simply a tactic to delay you further while you wait and wait for your issue to be solved. Work that is essential and needs to be completed in a timely manner often takes an inconvenient amount of time, and work that you have not asked for and is not necessary is done without your prior consultation, including work in bedrooms where you have not given consent for contractors to enter – a massive invasion of privacy. The contractors they work with are vastly unreliable – not turning up to do work, leaving work materials in your home for lengthy periods of time without explanation, and their completed work is often haphazard and shoddy. The agency clearly continue to work with these people to save on costs. I have complained and appealed for help vast numbers of times, the apologies I receive are insincere, never fully address the issues and often give stupid excuses for why they are so incompetent as an agency. My advice to anyone, anywhere, do not rent or buy a property with this company.

Elizabeth Kelly - 08/03/2012 | report this review

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Avoid

Service

Quality

Value

We paid £3000 in fee's and rent, for a tenancy starting 1st of July. We were then told that we could not collect the keys until the 4th of July, since the office is not open on friday. After some discussion they agreed to have us collect the keys on the wednesday (29th of june), we needed to move on the weekend so not having the keys on the 1st was not an option. All's fine, except now they tell us that we owe them 2 days rent! the fact that we had allready paid them everything befor they mentioned that we could not collect the keys on the start of the contract seems not to bother them. To make things worse we also have a leaking toilet that has not been fixed for 2 weeks now.... These guys are best avoided.

rupert thorpe - 18/07/2011 | report this review

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Poor customer service!

Service

Quality

Value

Really poor customer service! I rent a flat 6 months ago and moved in this July. There were so many problems about the flat and I have reported for so many times in 3 months! Almost nothing has been done by them. There are 4 major problems about my flat. 1. Disgusting smell comes from the garden pipe everyday and night but it haven't been fixed after 3 months! 2. Broken glasses are STILL scattered over the garden after 3 months since I moved in and no one help to clear it. 3. Once or twice in a week when I switch on the stove, it results short circuited they said it is NORMAL because of the moisture (it is so clear that the surface of the stove is ripped off). 4. When I moved in, I found the flat extremely dirty (e.g. with moulded chip in the oven). The never send anyone to clean up the flat. There are so many minor problems in addition to the above 3 which makes my flat totally inhabitable.

sayno jackson - 21/09/2010 | report this review

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