Sad end

KAM were advised in advance that we wanted to be present while the work was in progress & had travel commitments whereby it was essential the quoted 2 week fit was not delayed and they said no problem. We allowed an extra week for the work when making the travel plans. The kitchen work started as planned. Halfway through the fit & one day before the worktop was due to be fitted we were told the product was out of stock. As a result the balance of the work was put on hold and we had to travel. KAM said they would look to compensation for the cost of return travel for us, as a return journey would now be required. The kitchen was completed after the return journey but KAM never responded to our request for the extra travel cost. To minimise the cost only one of us travelled back but KAM refused to address the cost issue after several attempts by us to chase up a response from them. The workmen and sales service were good but KAM's management attitude and pre-planning was not good as the one day notice of worktop shortage illustrates.

Disgruntled Customer - 30/07/2013 | report this review