Terrible service, terrible company

Totally and utterly disgusted with this company. Got a taxi into town on Saturday night and my friend got her purse out to pay, walked from the taxi to the door of the club (around 3 steps) and realised she didn't have her purse as she had left it in the taxi when we got out. I immediately rang the taxi company back who said for me to ring back in a few minutes after they had spoken to the driver (no offer to ring me). ‘Shockingly' the driver couldn't find the purse (most likely because it had cash in), when I said I wanted to make a complaint I was informed by the man on the end of the phone that his drivers don't lie and so my friend must be lying or too drunk to know what she had done with her purse (we were sober). He also insisted on calling me ‘lovey' every other word . When my friend rang back the next day to speak to a manager rather than listening to her or taking any action such as questioning their driver again they simply told her stories of all the times people had thought they had lost things but found them in their garden/bathroom/cupboard etc. So in summary, as well as having lying dishonest taxi driver who will happily rob you and lie about it, their office staff are also incompetent, patronising and rude!

Jennifer Blease - 02/07/2012 | report this review