Knowledge Powered Solutions Ltd, Computer Software (Development) In Runcorn

We provide knowledge management (km) solutions that deliver efficiency savings, enhanced staff performance and increased customer service for organisations across the world.

Typically we deploy solutions for enhanced service delivery across; Contact / Call Centre, IT Service Desks, Web self service improvements internal intranet functions / external FAQs and search, Shared Services e.g. HR and IT.

By implementing our product we expect you to have a rapid return on investment (ROI) within the year of purchase, savings and benefits include: Increase first call resolution rates, Reduce calls to Contact Centres or Service Desks, Effective self-service to encourage channel shift and reduce avoidable contacts, Reduce training times.

Trading Since

1994

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Products and Services

Contact Centre Knowledge Management Solutions

Meeting high levels of customer expectations is critical in gaining new customers and retaining existing ones. Improving contact centre efficiency whilst reducing costs is the biggest challenge currently facing the customer service operation.

Web Self Service Solutions

The challenge for any business in today's fiercely competitive market is to continually enhance its customers' experience, whilst driving down operational costs.

We offer these services

Free Parking
website
twitter
Free Quotes

We offer these payment methods

Visa
Bank Transfer
Direct Debit
Standing Order

Testimonials

The expert settings make it simple to keep the knowledge base relevant and up-to-date. By giving end users the power to notify the right people if an article requires creating or updating, we ensure buy-in from the people whom we are trying to reach’.

David Muncaster (IM Operations Centre at Network Rail)

Testimonials are added by the business owner and are not independently verified.

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