61 London Road
Southend On Sea
Took my car in as an emergency repair as my passenger window pane had fallen out of its clip and into the door panel, and dropped my car off at the Southend on Sea branch whilst I went to work around the corner. When I got home I not only discovered my driver side headlamp washer cover was missing but my bumper wasn't on properly on the drivers side. As Kwik-Fit was only supposed to touch my passenger door I knew straight away the engineers had been fiddling with my car and stolen my headlamp washer cover. My husband has now looked under the bumper of my car and found that the Kwik-Fit engineers have not only stolen the headlamp cover but they have stolen the whole headlamp washer system from my car. I am absolutely disgusted by the fact that Kwik-Fit think they can get away with stealing parts off of customer's cars and think they can take advantage of me because I am a woman. When you make a formal complaint in writing they just ignore you for 6 weeks until repeatedly chased and even after being informed by Essex Police that they are liable for any damages caused to a car whilst in their care and that they must make a claim on their public liability insurance they just try and fob you off. Complete and utter cowboys and rip-off scam merchants! DO NOT USE KWIK-FIT UNDER ANY CIRCUMSTANCES!!
Karen Hole - 06/12/2017 | report this review
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