Cowboys - the lot of them!! Especially the General Manager

They say a fish rots from the head down and that is certainly true here. The edges of the doors on my car have deep scratches where they have been repeatedly banged and bashed against a brick wall, there is a nasty scratch on the chrome centre console, marks on the interior of the passenger door and glove box, the door sills are very badly scratched, the car was poorly valeted, with wax on the windscreen, making driving dangerous in the rain and the car was still wet & full of fumes from Star Guard, which made me very ill. They have agreed the car should not have left the dealership in this state and want to put things right, but I have to drive for 2½ hours there and back and there and back again. I think at the very least, they should collect the car & I will fetch it back, but they won't. If I had known Mercedes practice is to employ cowboys, I would have stayed with Lexus. This has left a very sour taste.

Gayle Horsfield - 28/12/2015 | report this review