Larch Computer Services....

....has been providing Computer Support Services to business clients in Hampshire, Berkshire, Surrey, and the Thames Valley since 1986. Those Computer Support Services, initially comprising Computer Maintenance predominantly Hardware Maintenance,and Repairs and Network Support, have evolved, due to the increased importance of Information Technology generally, and Microsoft Networking Products & the Internet specifically, into a comprehensive portfolio of Computer Support Products and Services which now include Computer Software Support, Computer Training, Internet Services and Wireless Solutions. ISO 9001:2000 registered.

Computer Networking Installations

Larch Computer Services provides a complete "end to end" network design and installation service from the initial site survey and performance requirement determination, through cabling installation, network infrastructure hardware installation and configuration, server and client PC installation, client software and applications software installation, to the final commissioning, testing and documentation of the completed network installation..

*Site Survey*
A cabling engineer will attend site and document the physical and environmental characteristics of the site and establish the network performance and cabling installation requirements.

*Network Design*
Network topology and infrastructure hardware are specified to meet agreed performance and environmental requirements.

*Network Cabling Installation*
In collaboration with selected partner companies, where necessary, supply and install structured cabling systems for data, and voice if required. Patch Panels, Hubs, Switches and Routers, supplied, installed configured to meet operational requirements.

*Server Installation and Client PC Installation*
Server Hardware and Server Software installed and configured as per agreed requirements. Client Applications Software installed as per standard install procedures, customised to particular requirements.

*Installation Hand-over*
Once the installation has been completed to the customer's satisfaction, the documentation is handed over and the necessary support agreements put into place.

Computer Maintenance

Larch Computer Services offers flexible Computer Maintenance Agreements, which include: Hardware Maintenance, Operating System Support, Network Support, (Network Operating System and Network Infrastructure Support), Backup Software Support, Antivirus Software Support and Application Software Support.

Hardware Maintenance: The standard Maintenance Agreement specifies a maximum response time and provides on-site repair with all parts, labour and travel costs included. Loan equipment is available if on-site repair is not achieved, to ensure that the client's business is not affected by lack of facilities.

Fast Response: Provision of a service engineer on site within four hours of receipt of logging a fault call. Normal Response: Provision of a service engineer on site within eight hours of logging a fault call.

Super Service: If an on site repair is not possible, an equivalent loan unit will be provided within one working day for the duration of the repair. Standard Service: If an on site repair is not possible, an equivalent loan unit will be provided within three working days for the duration of the repair.
For further information, about all of our services, as well as our sales department, please visit our website, or call on 0845 260 5580.