Lodge (Furniture) Limited
Furniture Retail Outlets in Oxford
PO Box 61
Oxford
Oxford
OX33 1UL
Contact Numbers
About
Lodge Furniture is a quick, easy & affordable solution for furnishing an investment property - specialising in discount furniture packs for Landlords, Property Investors and first-time buyers - http://www.lodgefurniture.co.uk
Reviews
AVOID
A similar story to the other reviewers. I ordered a table at the beginning of March. After being repeatedly told there was a delay, I decided to cancel the order in June and requested a refund. I have heard nothing despite several emails. The phone number is no longer operational despite still being on their website. I too fear my money has gone.
Lynette Barker - 02/07/2012 | report this review
Dreadful
As with other reviewers I ordered furniture from this company back in April - now June 8th, and have repeated tried to contact them on their customer care number! The number no longer is operational and they are not responding to my repeated emails. Awful company with empty promises - strongly recommend to AVOID! Concerned now that money has been lost!
Fintan O'Neill - 08/06/2012 | report this review
AVOID AVOID AVOID
After purchasing 3 items of furniture from this company I was told be email that delivery would be 4 weeks. After the 4 weeks I basically went through an ordeal with them where every week there was another excuse but the furniture would be in the following week. Diane on the customer care line had no concept of customer care and constantly came out with excuses. It was stuck in customs, it couldn't fit on the van. When I finally got a delivery date, Diane got a member of staff from the delivery firm, Freigh4U, to contact me and guarantee it. Come delivery day and I contacted Freight4U to double check and they didn't want to know. No body at Lodge was answering the phone or emails and I've basically had £1000 taken from me with no furniture to show for it and I am now having to pursue them through the courts. From other reviews I am not the only one that they have done this to and there seems to be occurrences of this in previous company's the directors have been in charge of. AVOID AT ALL COSTS. If you have been a victim of this company please report them to trading standards as I have, it will all add to the case against them.
Very very angry - 30/05/2012 | report this review
Appalling
I ordered a wardrobe from this company on February 25th 2012. It is now May 21st 2012 and it still has not arrived. Not once have the company contacted me to tell me when I can expect delivery - I have had to call them repeatedly on an 0845 number. When I finally do get to speak to someone they give me an estimate of when my order will arrive which is never fulfilled. AVOID!
Clare Kimble - 21/05/2012 | report this review
Bad, bad service
This company took over two months to deliver a bookcase - with no proactive communication from their side to explain the delay. They also said they could do a two man delivery for £35 - which was one of the reasons I ordered with them and not a competitor . When I came to arrange the delivery (when it had finally arrived in the UK), they said that I had been misinformed and it was actually £80. So I arranged with the courier to come and deliver the bookcase and asked a friend to come and help me move it up some stairs.... the delivery never arrived. I had to rearrange the delivery at significant cost to myself (an additional day of unpaid leave from work). When I contacted Lodge Furniture, they made it out like I was making the delivery quote up and denied that I'd had a conversation with the courier when I originally booked the delivery. In the end they just ignored my emails and never responded to my complaint. AWFUL CUSTOMER SERVICE.
Victoria Walmsley - 11/04/2012 | report this review
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