M Y Tech Guy
Computer Support & Services in Blackpool (Lancashire)
Forsyth Business Centre
16 Queen Street
Blackpool
Lancashire
FY1 1PD
Contact Numbers
Reviews
My Tech Guy UK - DO NOT USE!!!!
My experience with My Tech Guy UK Services (Blackpool) is of a bad one. Let me start by stating DO NOT USE THIS COMPANY! My Tech Guy UK Services are cowboys and rip off, all they want to do is take your money and then charge your more costs which they expect you to pay. I found this company on google and regret ever dealing with them. I sent my sony playstation 3 to get repaired as their was a problem with it overheating (a common problem with this console which makes the red light flash constantly on the console). Initially they charged me £59.99 for them to look at it and repair it and he came back to me saying that they needed to replace a part at a price of £66.78. Let me inform you that they had my console for over 6 weeks and they kept blaming the delay on supplier issues and then the problems with Natwest Bank. So once I received my console back 6 weeks after sending it to My Tech Guy UK Services, I set it all up and everything was fine for the first couple of minutes and then the console started to make a loud noise which was obliviously the fans in the motor. The fans were so loud that I thought that my console was about to blow up (this noise is very loud and it makes watching a blu ray film annoying due to the sound that it is making. Whilst I was playing a game on it all of a sudden the console made a loud bang and completely shut down and started to flash the red light constantly (this has happen numerous times since it came back from My Tech Guy UK Services). So not only has My Tech Guy UK Services taken over £100.00 from me and not fixed any of the problems, they have sent the console back with new problems on the machine. What A RIP OFF! How can a business do that to its customers. I never had these problems when I sent it too them and now I have new problems on my machine with the fan motor sounding very loud and it is shutting down completely on its own randomly. I rang up My Tech Guy UK Services who are based in Blackpool and argued my case against them stating that they have had my console for over 6 weeks and when it cam back to me it had new problems. I had to send it back to them for them to look at they new problems which they caused and he said that it is not part of the warranty cover (I took out an additional warranty service with My Tech Guy UK at a additional cost). Let me tell you something about the owner of this company he has no integrity and all he wants is to take your money, I had to pay a extra £24.99 to get my console back and its still has all the problems as originally and new ones now. He would not expect accountability for his company giving me more problems. Also my console has a massive piece missing from the back of the console which was due to them not packing it securely when it was sent back. I tried to be reasonable and ask for a refund and he kept referring me to his terms and conditions, this guy gives you the impression that My Tech Guy UK Services is a large organisation with many staff when really it is a small business based in Blackpool and he talks very professional with you but deep down the customer service is terrible and his business is run by not fixing the the original problem and giving you new problems and charging you lots of money. I RECOMMEND THAT NO ONE USES THIS COMPANY. My Tech Guy UK Services are a fraud! I have also seen other negative post and understand that this has happen before to other customers (or I mean victims) of My Tech Guy UK Services. I have decided to seek legal advice and currently I am speaking with the Office of Fair Trading and will hopefully take it to a Small Claims Court. Please for your own piece of mind and the money in your pockets 'DO NOT USE MY TECH GUY UK SERVICES! www.mytechguyabc.co.uk (This is My Tech Guy UK Services website, please do not become another victim).
Computer 1234 - 06/08/2012 | report this review
Worst trading experience of my life
My experience with “My Tech Guy" began with a phone call during which I explained that I had been told by my local technician that there was a problem with my laptop's motherboard but he didn't know how serious the problem was or how to fix it. I explained to ‘My Tech Guy' that I was looking for someone who had sufficient knowledge of motherboards to be able to tell me whether or not mine could be repaired, and if not, how much it would cost to replace it. I told him that I had been persuaded to call by the “No Fix No Fee" advertisement on his website. I said I couldn't afford to pay to have the motherboard looked at without it's being repaired and I asked him to confirm that if the motherboard could not be fixed I would not be obliged to pay him to replace it, and that the up-front fee of £59.99 would be returned if I decided not to go ahead. I was very emphatic on this point because I had previously spent several days calling local and national computer technicians in an attempt to find a deal like this. Many of the people I'd spoken to had agreed to assess the laptop for free, but they required that I pay courier costs which they said were not refundable. ‘My Tech Guy' made the same promise but with the additional commitment that I would not have to pay shipping costs in the event that the motherboard couldn't be repaired and I decided against a replacement. Having had explicit verbal assurance on this point, I agreed to arrange for my laptop to be collected. Some days later I received the ‘diagnosis' in an email which consisted of a brief technical statement that was unintelligible to me as a layperson. Nevertheless, at this stage I had no reason not to trust ‘My Tech Guy's analysis and so I gave consideration as to whether I could afford the £106.54 he said it would cost to replace the motherboard (he had said it could not be repaired). I called ‘My Tech Guy' again and spoke to the same person that had made the original promise. He assured me that I could take my time in deciding and in attempting to raise the money should I choose to have the motherboard replaced. He said that it was ‘My Tech Guy' policy to be prepared to delay procedures and keep hold of computers for as long as their customers needed, and that I should simply get in touch when I had made up my mind. Over the course of one or two days at the end of the following week, I received several automated emails from ‘My Tech Guy' asking me to either confirm that I wanted to go ahead with the motherboard replacement or to request an additional delay. Because these emails were obviously computer generated, and because I had had explicit verbal assurance from ‘My Tech Guy' that he would not proceed with anything until he heard from me, I believed it was not urgent that I complete these forms, and I did not reply at once. At no point in any of our conversations, and in none of the emails that were sent to me, was it mentioned that the consequence of my failing to fill in these deferral forms would be that my laptop would be sent back and the arrangement terminated without any warning. And yet this is what happened. I had received several automated requests regarding the form within the space of one or two days, and then abruptly I was notified that my laptop had already been dispatched back to me and if I wanted to proceed with the motherboard replacement I would have to send it back to ‘My Tech Guy' at the cost of £24.99. Why had I received no warning that this would happen if I didn't immediately complete this computer generated form? ‘My Tech Guy' had every imaginable opportunity to inform me that this was his policy and to stress the importance of requesting the delay in writing despite my having had his verbal assurance. He could have told me during our conversations, or at the very least, he should have written it down as a consequence in the automated emails. There must be a reason why he failed to make the situation clear, I don't believe it is the sort of thing that could be accounted for by an oversight. As far as I'm concerned, the only logical explanation is that it must somehow serve his interests to oblige his customers to pay an additional £24.99 in courier charges. My first thought was that he must get a cut of this amount, or that by ensuring that this happened he was able to force his customers to pay courier costs despite his advertised “Free Collect and Deliver" policy. Naturally, after this I wanted no more to do with him and so I asked for the promised refund of the £59.99 up-front charge. He told me that “Our NO Fix NO Fee policy only applies if the device is not repairable and/or is beyond economical repair", and that he therefore had no intention of complying with his verbal promise. The reason I was at such pains to get it clearly established during our phone calls that I would get the up-front charge refunded if I chose not to have the motherboard replaced, was that I wanted to rule out the possibility of just such a hidden clause. Not only did “My Tech Guy" omit to tell me that this was in his small print, during any of our verbal or written communication, but he expressly contradicted it. I believe there can be no reason for his doing this, other than that he wanted to catch me out. Now I understand why he sent my computer back – his intention was to keep the £59.99 without having to perform any repair. It is my belief that he gave me the verbal promise regarding the refund, in order to persuade me to commission him to diagnose my laptop. I had made it very clear to him that I might not feel it was worthwhile to go ahead with the motherboard replacement and that, in which case, I would not want to be obliged to pay labour costs. So he knew, before any agreement was made, that he would not get my business if I believed I would have to pay them regardless. I believe he made this verbal promise in the knowledge that he could refer to his terms and conditions as and when I tried to hold him to it. I have spent many hours in communication with ‘My Tech Guy' in a repeated attempt to explain why I am writing this review and why I intend to prosecute, but also in order to elicit some sort of justification or explanation. ‘My Tech Guy's response is to say only that I should have read his terms and conditions before I agreed to anything. He has nothing to say regarding his verbal promise and my claim that he contrived the situation deliberately in order to catch me out. I intend to take this case to a small claims court and to do everything I can to get him investigated by Trading Standards.
Lucy Dale - 27/06/2012 | report this review
Worst trading experience of my life
My experience with “My Tech Guy" began with a phone call during which I explained that I had been told by my local technician that there was a problem with my laptop's motherboard but he didn't know how serious the problem was or how to fix it. I explained to ‘My Tech Guy' that I was looking for someone who had sufficient knowledge of motherboards to be able to tell me whether or not mine could be repaired, and if not, how much it would cost to replace it. I told him that I had been persuaded to call by the “No Fix No Fee" advertisement on his website. I said I couldn't afford to pay to have the motherboard looked at without it's being repaired and I asked him to confirm that if the motherboard could not be fixed I would not be obliged to pay him to replace it, and that the up-front fee of £59.99 would be returned if I decided not to go ahead. I was very emphatic on this point because I had previously spent several days calling local and national computer technicians in an attempt to find a deal like this. Many of the people I'd spoken to had agreed to assess the laptop for free, but they required that I pay courier costs which they said were not refundable. ‘My Tech Guy' made the same promise but with the additional commitment that I would not have to pay shipping costs in the event that the motherboard couldn't be repaired and I decided against a replacement. Having had explicit verbal assurance on this point, I agreed to arrange for my laptop to be collected. Some days later I received the ‘diagnosis' in an email which consisted of a brief technical statement that was unintelligible to me as a layperson. Nevertheless, at this stage I had no reason not to trust ‘My Tech Guy's analysis and so I gave consideration as to whether I could afford the £106.54 he said it would cost to replace the motherboard (he had said it could not be repaired). I called ‘My Tech Guy' again and spoke to the same person that had made the original promise. He assured me that I could take my time in deciding and in attempting to raise the money should I choose to have the motherboard replaced. He said that it was ‘My Tech Guy' policy to be prepared to delay procedures and keep hold of computers for as long as their customers needed, and that I should simply get in touch when I had made up my mind. Over the course of one or two days at the end of the following week, I received several automated emails from ‘My Tech Guy' asking me to either confirm that I wanted to go ahead with the motherboard replacement or to request an additional delay. Because these emails were obviously computer generated, and because I had had explicit verbal assurance from ‘My Tech Guy' that he would not proceed with anything until he heard from me, I believed it was not urgent that I complete these forms, and I did not reply at once. At no point in any of our conversations, and in none of the emails that were sent to me, was it mentioned that the consequence of my failing to fill in these deferral forms would be that my laptop would be sent back and the arrangement terminated without any warning. And yet this is what happened. I had received several automated requests regarding the form within the space of one or two days, and then abruptly I was notified that my laptop had already been dispatched back to me and if I wanted to proceed with the motherboard replacement I would have to send it back to ‘My Tech Guy' at the cost of £24.99. Why had I received no warning that this would happen if I didn't immediately complete this computer generated form? ‘My Tech Guy' had every imaginable opportunity to inform me that this was his policy and to stress the importance of requesting the delay in writing despite my having had his verbal assurance. He could have told me during our conversations, or at the very least, he should have written it down as a consequence in the automated emails. There must be a reason why he failed to make the situation clear, I don't believe it is the sort of thing that could be accounted for by an oversight. As far as I'm concerned, the only logical explanation is that it must somehow serve his interests to oblige his customers to pay an additional £24.99 in courier charges. My first thought was that he must get a cut of this amount, or that by ensuring that this happened he was able to force his customers to pay courier costs despite his advertised “Free Collect and Deliver" policy. Naturally, after this I wanted no more to do with him and so I asked for the promised refund of the £59.99 up-front charge. He told me that “Our NO Fix NO Fee policy only applies if the device is not repairable and/or is beyond economical repair", and that he therefore had no intention of complying with his verbal promise. The reason I was at such pains to get it clearly established during our phone calls that I would get the up-front charge refunded if I chose not to have the motherboard replaced, was that I wanted to rule out the possibility of just such a hidden clause. Not only did “My Tech Guy" omit to tell me that this was in his small print, during any of our verbal or written communication, but he expressly contradicted it. I believe there can be no reason for his doing this, other than that he wanted to catch me out. Now I understand why he sent my computer back – his intention was to keep the £59.99 without having to perform any repair. It is my belief that he gave me the verbal promise regarding the refund, in order to persuade me to commission him to diagnose my laptop. I had made it very clear to him that I might not feel it was worthwhile to go ahead with the motherboard replacement and that, in which case, I would not want to be obliged to pay labour costs. So he knew, before any agreement was made, that he would not get my business if I believed I would have to pay them regardless. I believe he made this verbal promise in the knowledge that he could refer to his terms and conditions as and when I tried to hold him to it. I have spent many hours in communication with ‘My Tech Guy' in a repeated attempt to explain why I am writing this review and why I intend to prosecute, but also in order to elicit some sort of justification or explanation. ‘My Tech Guy's response is to say only that I should have read his terms and conditions before I agreed to anything. He has nothing to say regarding his verbal promise and my claim that he contrived the situation deliberately in order to catch me out. I intend to take this case to a small claims court and to do everything I can to get him investigated by Trading Standards.
Lucy Dale - 27/06/2012 | report this review
Worst trading experience of my life
My experience with “My Tech Guy" began with a phone call during which I explained that I had been told by my local technician that there was a problem with my laptop's motherboard but he didn't know how serious the problem was or how to fix it. I explained to ‘My Tech Guy' that I was looking for someone who had sufficient knowledge of motherboards to be able to tell me whether or not mine could be repaired, and if not, how much it would cost to replace it. I told him that I had been persuaded to call by the “No Fix No Fee" advertisement on his website. I said I couldn't afford to pay to have the motherboard looked at without it's being repaired and I asked him to confirm that if the motherboard could not be fixed I would not be obliged to pay him to replace it, and that the up-front fee of £59.99 would be returned if I decided not to go ahead. I was very emphatic on this point because I had previously spent several days calling local and national computer technicians in an attempt to find a deal like this. Many of the people I'd spoken to had agreed to assess the laptop for free, but they required that I pay courier costs which they said were not refundable. ‘My Tech Guy' made the same promise but with the additional commitment that I would not have to pay shipping costs in the event that the motherboard couldn't be repaired and I decided against a replacement. Having had explicit verbal assurance on this point, I agreed to arrange for my laptop to be collected. Some days later I received the ‘diagnosis' in an email which consisted of a brief technical statement that was unintelligible to me as a layperson. Nevertheless, at this stage I had no reason not to trust ‘My Tech Guy's analysis and so I gave consideration as to whether I could afford the £106.54 he said it would cost to replace the motherboard (he had said it could not be repaired). I called ‘My Tech Guy' again and spoke to the same person that had made the original promise. He assured me that I could take my time in deciding and in attempting to raise the money should I choose to have the motherboard replaced. He said that it was ‘My Tech Guy' policy to be prepared to delay procedures and keep hold of computers for as long as their customers needed, and that I should simply get in touch when I had made up my mind. Over the course of one or two days at the end of the following week, I received several automated emails from ‘My Tech Guy' asking me to either confirm that I wanted to go ahead with the motherboard replacement or to request an additional delay. Because these emails were obviously computer generated, and because I had had explicit verbal assurance from ‘My Tech Guy' that he would not proceed with anything until he heard from me, I believed it was not urgent that I complete these forms, and I did not reply at once. At no point in any of our conversations, and in none of the emails that were sent to me, was it mentioned that the consequence of my failing to fill in these deferral forms would be that my laptop would be sent back and the arrangement terminated without any warning. And yet this is what happened. I had received several automated requests regarding the form within the space of one or two days, and then abruptly I was notified that my laptop had already been dispatched back to me and if I wanted to proceed with the motherboard replacement I would have to send it back to ‘My Tech Guy' at the cost of £24.99. Why had I received no warning that this would happen if I didn't immediately complete this computer generated form? ‘My Tech Guy' had every imaginable opportunity to inform me that this was his policy and to stress the importance of requesting the delay in writing despite my having had his verbal assurance. He could have told me during our conversations, or at the very least, he should have written it down as a consequence in the automated emails. There must be a reason why he failed to make the situation clear, I don't believe it is the sort of thing that could be accounted for by an oversight. As far as I'm concerned, the only logical explanation is that it must somehow serve his interests to oblige his customers to pay an additional £24.99 in courier charges. My first thought was that he must get a cut of this amount, or that by ensuring that this happened he was able to force his customers to pay courier costs despite his advertised “Free Collect and Deliver" policy. Naturally, after this I wanted no more to do with him and so I asked for the promised refund of the £59.99 up-front charge. He told me that “Our NO Fix NO Fee policy only applies if the device is not repairable and/or is beyond economical repair", and that he therefore had no intention of complying with his verbal promise. The reason I was at such pains to get it clearly established during our phone calls that I would get the up-front charge refunded if I chose not to have the motherboard replaced, was that I wanted to rule out the possibility of just such a hidden clause. Not only did “My Tech Guy" omit to tell me that this was in his small print, during any of our verbal or written communication, but he expressly contradicted it. I believe there can be no reason for his doing this, other than that he wanted to catch me out. Now I understand why he sent my computer back – his intention was to keep the £59.99 without having to perform any repair. It is my belief that he gave me the verbal promise regarding the refund, in order to persuade me to commission him to diagnose my laptop. I had made it very clear to him that I might not feel it was worthwhile to go ahead with the motherboard replacement and that, in which case, I would not want to be obliged to pay labour costs. So he knew, before any agreement was made, that he would not get my business if I believed I would have to pay them regardless. I believe he made this verbal promise in the knowledge that he could refer to his terms and conditions as and when I tried to hold him to it. I have spent many hours in communication with ‘My Tech Guy' in a repeated attempt to explain why I am writing this review and why I intend to prosecute, but also in order to elicit some sort of justification or explanation. ‘My Tech Guy's response is to say only that I should have read his terms and conditions before I agreed to anything. He has nothing to say regarding his verbal promise and my claim that he contrived the situation deliberately in order to catch me out. I intend to take this case to a small claims court and to do everything I can to get him investigated by Trading Standards.
Lucy Dale - 27/06/2012 | report this review
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