Manchetts

Car Body Repairers in Newmarket (Suffolk)

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4-5 Laureate Paddocks
Newmarket
Suffolk
CB8 0AP

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AVOID AVOID AVOID!!

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AVOID AVOID AVOID!!! I came very close to being ripped off for over £2,000+ for work that was NOT needed AT ALL by this company. I had a problem with my gears slipping into neutral whilst driving. Unfortunately as this happened on the motorway, I let AA tow my car to the nearest garage which is one of the worst decisions I have made. Reluctantly I booked the car into Manchetts in Newmarket who looked at the car and after 3 days of waiting around I was informed that BOTH my gearbox and clutch have ‘been worn ‘ and I needed new replacements and quoted £214 just for stripping the gearbox - they didn't even tell me what part of the gearbox was damaged (they didn’t even have the decency to place it back in). Luckily enough I also did my homework on this and I said no and decided to pull the car out of their workshop. To add salt to the wound, I had someone recover my car from their workshop and he too was further insulted when he politely asked them to help him recover the car onto his truck as the car was undrivable - he was told ‘you can do what you want with it’. I have since had my car diagnosed and sorted by a local reputable independent mechanic who has over 40 years of experience in Newmarket for a fraction of the price that was quoted to me by Manchetts. After further tests, he informed me that there was nothing wrong with the gearbox (it was in full working order) and it didn’t even need replacing! The only part that was causing the problem for me was a worn clutch!. The gearbox they had stripped out and disassembled is still on my car and is working fine! AVOID! Untrustworthy, dishonest and bad communication.

Goldenbwoy Productions - 14/08/2015 | report this review

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