Arrogant rude company

I purchased a deal through Groupon £20 for a photo shoot (fairytale shoot) by Mark Bushkes aka Magic Bean Studio.Which also included a 9" x 6" photo. The shoot went well and we were booked in to view photos a couple of weeks later. After leaving with the free photo only (as they wanted to charge £180 for ONE photo) I realised the photo was smaller. I checked the groupon T&C's to check the sizing and confirmed it was a 9"x6" whoto I should get, what they gave me was a 4x6. After calling I was told I had to bring in the small photo (30 mile round trip) and they would give me the 9x6. Once there we were told that they do not have the facility to print off larger photos and they will have to send it in the post. 3 weeks later and still no photo. I called their offices to be told I was not a customer of theirs as I didnt buy more photos and I shouldnt be complaining about a free photo. I have posted on their facebook wall and eventually got a reply, to be told it was posted but I have to chase with my post office. No tracking number or anything. Another person has had a similar experience - see link - http://forums.moneysavingexpert.com/showthread.php?p=56569623 i think to sum it up they are over priced, rude and obnoxious people who have no customer service skills. They claim to want a higher class of clientel yet they offer through groupon, people looking for deals expecting them to pay £180 for a single photo? Come on!

Laura Miller - 18/12/2012 | report this review