Gunnels Wood Road
Stevenage Mercedes messed up the 2013 service on my SLK200; failing to carry out the correct work properly and tried to get me to take/agree to oil additive after they had already changed the oil!!! This work was apparently carried out by the qualified 'quality' representative. Stevenage MB took the car back in 'to make amends' only to set the wrong service schedule indicator and the problems and confusion continued through the Jan 2014 service and now for this years service the SERVICE DIGITAL REPORT is different to the records held by the system at Mercedes head office. In my opinion the poor workmanship is only surpassed by the poor customer service and 'del-boy' management - do not use the Mercedes garage in Stevenage.
Robert Moss - 16/12/2014 | report this review
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