Extortionate!

We have used Minster Alarms for 10 years since moving into a house with one of their installed systems. Maintenance has seemed a bit pricey for just checking the sensors, main unit and battery were working - if they weren't the system would have notified us anyway. However, it came to a head recently when there was a fault with the main unit and we asked for a quote for the system to be upgraded. While at our house the engineer gave an indication of the cost which seemed reasonable. However, when we got a formal quote it was over three times the price and equated to an hourly rate of about £180 per hour! I queried the quote and they reduced it a little bit but it still seemed very high. Therefore, I looked at alternative suppliers and we proceeded with one of the other suppliers. Exactly the same system and parts as quoted for by Minster Alarms and total price just 40% of that quoted by Minster Alarms. Needless to say I have cancelled all further services from Minster Alarms!

Ian Warman - 22/10/2016 | report this review