Very disappointing this time

After several years of being happy with having the windows cleaned, I am now taking my business somewhere else. I asked for guttering cleaning but had them cleared instead in error, with the moss from the gutter left all over the grass at the front of the house. Any contact with the company had been in relation to cleaning. The website does not mention guttering cleaning and clearing as two different services offered. What has been really disappointing is the attitude following the issue raised, the misunderstanding was acknowledged by the owner, telling me the guttering needed clearing anyway so he has in essence done me a favour. He offered that next time I could have everything cleaned at my cost. I have always made prompt payment, and this is the first issue that has arisen, so would have thought that some reasonable compromise could have been reached, considering there was an error.

R Gold - 21/08/2014 | report this review