Awful customer service

We have been to Mud Dock plenty of times before, and in the past have had good experiences. Before I would always recommend this venue to friends and family.Yesterday we had family down, so decided to take them to Mud Dock for a meal and a few drinks. We noticed that none of the tables were big enough for our group, so proceeded to move 2 tables closer together.Immediately a blonde Polish waitress appeared and started shouting at us, telling us to “Move the tables back ‘Now!'”, and “never ‘ever' move tables closer together!” I was pretty gob smacked, and almost couldn't believe she was being serious, as I've not been spoken to in such a manor for many years. In-fact the last time I was spoken to like this was when I was given detention at school.We explained that the tables were out of the way, and that our group wanted to sit together. She just reiterated what she said shouting at us as if we had just done something illegal.Needless to say we all left with a very sour taste in our mouths, and are very unlikely to return again. Mud Dock's customer service has obviously drastically gone down hill in recent months. Thanks to her attitude she lost Mud Dock our custom and I advice everyone to give this venue a miss until they train staff the fine art of customer service.

A User - 02/06/2009 | report this review