• Training Consultancy
• Customer Experience Experts
• Customer Service Courses
• Bespoke Training Solutions
• Business leader mentoring

Welcome to New Chapter Learning

We are Customer Experience and Training Consultants that want your business to grow. We are passionate about great customer service and building great teams. We can help you with both your customer journey strategy and the Learning and Development needs of your team. We have a wealth of experience working within a regulated consumer market sector, which is a tough environment, that expects results.

How do we do it? We work with you and get to know your business, customers and people from the inside. It is only by getting to know you that we can truly tailor our solutions to fit.

We are here to help and want your business to benefit from developing your people - giving your customers a reason to love you.

Your Business - Giving your customer a reason to love you

A massive 92% trust a recommendation from a friend or family above all other forms of marketing. Are you making the best of this resource?

Making the customer the centre of your business is the key to long term growth and success.

"It's infinitely easier and always more profitable to work at increasing the purchasing of your satisfied customers, than it is to go out and add new ones" (Dan Kennedy – Marketing Guru)

People always trust what their friends and family have to say when they recommend a service or product. They are more likely to make a purchasing decision when a recommendation has been made.

Your existing customers are the biggest marketer of your brand, and when they love you, they will not only come back to you but will spread the word.

It all starts with knowing your Customer Journey and how you can make that journey a winner.

New Chapter Learning will help you map that journey, understand how to make every touch point count and provide mentoring and training for your business to cement your customer journey strategy.

Your People - Giving your customer a reason to love you

What drives your people to make your business succeed? Is it targets? Bonuses? Promotion? Or is it knowing that every time they come in contact with a customer in any way they have the same goal – to give them a reason to love you?

Motivation comes from many sources and the most important are your values and how you live and promote those values to your people. Even more so, it is to have values that support making the customer the centre of your business.

• The foundation is having a clear customer journey strategy that everyone understands and knows the part they play.
• Your people are recruited with the right behaviours to match your business values.
• You all live your brand values and as the business leader you stick to those values so that your people can follow.

Having the right people for your business, providing clear and purposeful values and then leading all the way, motivates your people to make sure they always give your customer a reason to love you.

New Chapter Learning will help you to recruit for behaviours that will grow your business and provide leadership coaching to support your strategy.

Our Courses - Buy Learning that Sticks

Here you will find details of our courses, why they are right for you and what you can expect from them. The 4 A's Customer Service Training Programme

A variety of Customer Service training solutions to meet the needs of your
business.

• In House bespoke workshops
• Generic Customer Service Skills workshops
• Interactive E-Learning
• Game based embedding tool