Trades men stay away

Been insured with NFU since 2001 (both vehicle and liability and never made a claim) and the time has come to make a claim, what a joke. Totally mis sold me a policy, I insure a van which I need for work and they try and send me a vw up car (very small) as a replacement vehicle, they advise me if id paid £24 per year more I could have had a van?????? Then they offer me a price for my vehicle which is around a £1000 less than I can find one for, they say they are going to send me evidence of where I can get one for this price but never do????? Again more lies. Then they tell me they are picking up the hire veichcle in 2 hours because they have paid out on the claim which only cleared in my bank yesterday, according to the policy im entitled to have it five days from when the money has cleared to give me time to find a replacement!!!!! This is only part of it and in two weeks ive made over 70 phone calls trying to get whats fair!!! Stay away from them, there is no loyalty here

richard wright - 07/10/2015 | report this review