Oak Furniture FDF
Furniture Retail Outlets in Newton Abbot
Battle Road Heathfield Ind Est N
Heathfield Industrial Estate
Newton Abbot
Devon
TQ12 6RY
Contact Numbers
Social
Opening hours
Monday to Sunday: 24 hours
Key Services
About
Welcome
As the owners of Factory Direct Furniture, we have been involved in the furniture business for over 20 years and over that time we have consistently striven to offer our customers the best quality furniture at the cheapest prices. The experience gained, coupled with the excellent Oak Furniture FDF customer service, has created a winning formula that we are now please to be able to offer on-line.
Oak Furniture FDF regards its online presence as an extension to its core business, furniture retailing. In reality, there is no difference between walking into a high street shop and visiting a website. You want the best value the keenest prices PLUS the best quality your money can buy. All wrapped up in superb customer service.
At Factory Direct Furniture, we are happy to offer ranges of oak furniture that encompass all of the experience we have gained over the 20 years. The furniture is well designed, practical and, above all, extremely good value. We do not like to use the word ‘cheap' – it may give you the wrong impression but the fact is, our furniture is just that – cheap – yet it retains a quality of manufacture that is hard to rival in today's market.
Reviews
Cheap bed
We ordered a Toledo oak bed on the last day of the clearance sale from Oak Furniture FDF. We noticed that a new clearance sale started immediately after the end so I did start to wonder if we'd actually got a bargain. We asked for the delivery drivers to phone to give us an estimated delivery time but it just arrived with absolutely no warning. Fortunately my wife was in to take delivery, however, the delivery drivers would only deliver to the front door. There wasn't room in our hall for the 3 packages weighing a total of 90kg so they suggested my wife (who is pregnant) carry them upstairs on her own! In the end they left them in the kitchen but being large packages they did block the room until I could get home to move them. I then found the bed was damaged with a large crack along the headboard. I reported this to FDF with pictures and they agreed to replace it with a new bed. We did receive a new bed in a reasonably quick space of time, however, again we asked for the delivery drivers to call us and they just turned up unannounced. The damaged bed has been collected separately and was due to be picked up today but my wife has waited in all day and they haven't turned up. We did call to ask for an expected time but they said they couldn't give a time and that the delivery drivers wouldn't be able to call if we did go out because they're not allowed to phone whilst driving and they probably won't have signal at our house (in a town)! In terms of the bed itself, the quality is not great. The damage to the headboard may have been caused in transit but it may also have been due to a poor piece of wood. The slats also look very cheap and may not last very long. The bed is also very tricky to put together, the slat holes needed drilling and it took 2 of us several hours to put together. The support beam legs also had not been properly drilled so they were at an angle and I needed to saw the dowel to straighten these up. On the whole I would say the value is not good, the bed was reasonably cheap but it is not good quality and I don't expect it to last long. We have had a lot of hassle and now wished we'd spent a bit more money somewhere else to get something better quality. Having said that the customer service was good to replace the damaged bed and they have been responsive to emails but the delivery service has been very very bad.
Simon Fletcher - 24/01/2013 | report this review
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