Avoid this company like the plague.

AVOID AT ALL COSTS - Please read my review before you consider booking with this awful company! I arranged, six weeks in advance, to undertake a 36 hour driving course through One Week Driving Course. I called this week, five days before the start of my course, to confirm the details of the course. I was told that, despite the company having booked my test six weeks ago, no instructor was available. This culminated in the cancellation of my course. I am absolutely furious, having already booked the time off work and having waited six weeks under the impression that I would be learning to drive next week. A gesture of goodwill by the company, I could keep the original driving test that they had booked for me. What use is a driving test without an instructor?! I implore everybody who reads this to avoid this company like the plague. On the phone, one of the customer service advisors explained that 99% of the time there are no issues with their courses. Brilliant - so 1 in 100 of your students are also horrifically let down by your shambles of a company? My advice to everyone looking to learn, go directly to the instructor yourself. You will get a cheaper rate and you will also not run the risk of this happening to you. If you must book through a company, do NOT use this company. They have completely let me down and I am appalled and furious, as are all the other local companies that I have talked to regarding my situation. It is quite clear that they do not value their customers - on multiple occasions, even before this issue, I received bad customer service from the company. Play it safe and take your money straight to the instructor, or at least to a different company, to avoid ending up in the same situation that I am in. And if you must deal with One Week Driving Course, good luck! You're going to need it, because it seems to be complete luck of the draw as to whether you will even receive a driving instructor by the time you take the test that they have booked for you.

H Copley - 16/03/2016 | report this review