Parcel 2 Go

Couriers in Bolton (Lancashire)

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Coe House
Coe Street
Bolton
Lancashire
BL3 6BU

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SEO Manchester | Search Engine Optimisation Services | UK Agency

Parcel 2 Go are specialists in courier services. By working with some of the biggest courier companies, such as DHL & FedEx, we are able to give customers the best possible price for their delivery.

We offer National and International delivery as well as same day courier services.

Reviews

 

Bad service and communication

Service

Quality

Value

My daughter posted an parcel on the 14th December 2020 it arrived in France and should have been delivered before the 22nd December 2020 but it didn't arrive. Since then I have written to the CEO and Chairman who did not reply , I had 3 online chats with Angela, Rubin and Emily( I doubt if these are their real names or even if they are human) this resulted in nothing .I have provided GPS co-ordinates, road numbers, distance from the town(2KM) to my house, also landmarks eg police station, my neighbours business advertising sign which is on the main road. Plus landline and mobile numbers. I think a blind person without a guide dog could find me better than this company. At one point tracking showed they had lost the parcel ,then it said it was being returned to sender ,now it says it is in the depot. I have e mailed all concerned English and French and the lack of communication or concern shows this company to be shambolic in its organisation. We are now in March 2121 and still there is still no sign of delivery so I will be forced to contact my credit card company and open a dispute for a refund. The 5 star rating should be replace with😡😡😡😡😡because the star is not deserved.

Joan Faid - 08/03/2021 | report this review

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IMPOSSIBLE TO CONTACT

Service

Quality

Value

Used Parcel2go, selected Collect Plus courier 24Hr service, for a Birthday present to be sent to Watford, about 80 miles distance Failed to deliver, item alleged damaged, but also then disappeared ? Collect Plus, claim my contract is with Parcel2go not them, Spent days trying to contact Parcel2go, no reply. Seeking legal advice. Missing item worth £80

K Purser - 24/06/2017 | report this review

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IMPOSSIBLE TO CONTACT

Service

Quality

Value

Used Parcel2go, selected Collect Plus courier 24Hr service, for a Birthday present to be sent to Watford, about 80 miles distance Failed to deliver, item alleged damaged, but also then disappeared ? Collect Plus, claim my contract is with Parcel2go not them, Spent days trying to contact Parcel2go, no reply. Seeking legal advice. Missing item worth £80

K Purser - 24/06/2017 | report this review

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Mark, says No problem.

Service

Quality

Value

Parcel 2 go,are fine, i have used them four times, and the parcels were delivered the next day, Mark,,,,,,,,,,,,Bolton,,,,,,,,,

mat morris - 30/07/2015 | report this review

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Parcel Loss

Service

Quality

Value

First time I use them, they lose my parcel and now trying to make a claim is made so hard they hope you go away. DO NOT USE THIS FIRM they are dishonest and crooked.

sally Butler - 30/09/2014 | report this review

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parcel collection

Service

Quality

Value

I booked a parcel for collection on 22/12/2012 but no one arrived. Rang on 09/01/2013 to explain that my parcel had not been collected in december and could I re-book it. Was told it was re-booked and would be collected on the 10th January. No one arrived so I rang again only to be told that the address was not correct. I asked why this was not queried on the day it was re-booked so I could then understand that someone working there didn't know what they were doing. Hooray, the next day my parcel was collected around lunch time. I thought christmas had come. Contacted my supplier on the 20th January only to be told he has not received the parcel. Spent all day today (22nd January) trying to get hold of parcel2Go. Rang Yodel, who collected the parcel but they said it was nothing to do with them as I do not have a contract with them but in their contract it does not say I have to sort this out with parcel2go. I did a parcel track on parcel2go only to find out my parcel was taken to a depot in Wednesbury on 14th January and it has not been scanned since. I put my PG number in to the tracking system only to be told there is no such number, put my email address in only to be told there is no such email address. Rang two numbers only to be told they are no longer in use. Tried to email, told there is no such email address. Where do I find contact details when they don't exist. This is a company I will never use again, never recommend to anyone not even my worst enemy but I still am out of pocket. I couldn't write in this email what I think about this company. How many years do I have to wait for compensation. Been told that parcel2go can be contacted on facebook. Don't they realise not everyone is on facebook and I wouldn't have the time to use it as I am too busy trying to get through to parcel2go

Carol Williams - 22/01/2013 | report this review

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Pathetic and incompetent

Service

Quality

Value

AVOID like the plague - utter waste of time, poor communication, made a complaint - all responses script read and still waiting for refund and compensation since beginning of Dec 2012 Will be informing bank, FSA, and Trading Standards and any other authorities i can find

Paul Fox - 07/01/2013 | report this review

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Parcel2go are hopeless

Service

Quality

Value

Welcome to Parcel2go.com. Someone shall be with you shortly. You are now connected with Worker drone 1 Worker drone 1: Welcome to Parcel2go.com online. How can I help you today? Me : My order was not collected today Me : P2G10463162 Worker drone 1: Hi Mr Customer, Worker drone 1: Can you give me a minute or two to look into this for you? Me : go for it Worker drone 1: According to tracking, it appears they came at 19:36. Can you confirm this? Me : Just spoken to the vendor and nobody has been today. Besides which, 19:36 for collection is totally unacceptable when the order stated you would be collecting between 9am and 17.30 - what is going on? Me : In addition, I need that case tomorrow, Wednesday. I am gigging with a new keyboard which needs that flight case Worker drone 1: I know that is quite late, I am sorry for the inconvenience caused. Worker drone 1: I’m really sorry that things went wrong here. Unfortunately the courier has not left record of why the collection failed, so I’m unable to clarify why this happened. Failed collections can happen for a wide variety of reasons. It might be that the driver went to the wrong address – could you confirm the full collection address for me? Me : The vendor suggested City Link are cowboys - I don't know, but this would tend to support that opinion Me : (provides address for collection) Me : the item will be available for collection tomorrow, but unfortunately it MUST be before 10.30am as the vendor is away after that Me : which was why I specified Tuesday as the original day for collection Worker drone 1: I can rebook this for collection tomorrow. I can inform the courier that you request a collection before 10:30am as the parcel will not be available afterwards. However, I must advise you that as CityLink are not contracted to collect within a specific time-window, I cannot guarantee that they will honour this request. Me : Yes but seeing as they messed up, they must guarantee to collect before 10.30 because if they don't, I am left with no keyboard case for some time as the vendor is going away Me : They may not be contracted to pick up before 10.30, but then they're not contracted to mess up either Me : given that they screwed up, they need to go the extra mile here! Me : in addition, I need this case at my house tomorrow late afternoon! Me : is there anybody out there? Worker drone 1: Apologies for the delay in response. Worker drone 1: I will ask, but I cannot guarantee a collection before 10:30am. Me : well that's not good enough - if they don't get there before 10.30, I don't get my case Me : I can't believe that this is beyond them - they screwed up, they need to make amends. People waited in all day for their collection today - they didn't show, so now they have to bend over backwards a bit for us Worker drone 1: I've rebooked for tomorrow. I do understand your frustration and I do hope a collection pre 10:30 is made so you get your case. Me : Worker drone 1, I can see I'm not getting through to you - if you cannot guarantee this, who can? Me : What I'm trying to say is that if they don't get there before 10.30am, there is no point going - nobody will be there Worker drone 1: We don't offer any couriers which can guarantee the parcel's collection within a specific time window. Me : OK - well I obviously need to speak to someone much higher up the food chain - who do you recommend? Worker drone 1: I can transfer you to one of my supervisors. Me : Are they going to spin me the same story? Worker drone 1: It's fact rather than story, but I can't prejudge what my supervisor may say. Me : Fact it may be, but when your company has cocked up, you need to make sure corrective action is taken Me : please put your supervisor on. Ask them to read this exchange then tell me what they can come up with. Worker drone 1: Okay. Worker drone 1: Bear with me a moment and I'll transfer you. Please wait while I transfer the chat to Worker drone 2. You are now connected with Worker drone 2 Me : Worker drone 2, speak to me........ Worker drone 2: Can you give me a minute or two to look into this for you? Worker drone 2: Can I just take your name please? Me : why not - go for it - all I need is a guarantee that a) the item will be collected by 10.30am tomorrow and b) it will be delivered by 6pm tomorrow Worker drone 2: I am afraid that is not possible, I can now only arrange collection for tomorrow and delivery for Thursday. Me : Worker drone 2 - that is not good enough - your people messed up, you now need to take corrective action. If you're just going to repeat what Worker drone 1 said, then I'm not talking to the right people. Me : What is the name of the chief executive officer of your company please? Me : as well as the customer services director Worker drone 2: Unfortunately it is not possible to arrange this. The service is advertised as not a guaranteed collection. I can therefore only rebook this for collection tomorrow and delivery on Thursday. If you are unhappy with this courier I can change to TNT 24 hour delivery? Me : Worker drone 2, I don't think you're hearing me. People waited in ALL DAY TODAY for a courier to turn up. No one did. After 10.30am tomorrow there will be NO-ONE at the collection address, therefore if you do not go there BEFORE 10.30am, there is NO POINT GOING. Me : After 10.30, the people will be on their way to the channel tunnel to catch a shuttle to France for a long weekend Worker drone 2: I am afraid we cannot guarantee this slot, we are a third party company and do not have access to the drivers logs so we cannot manipulate collection times. Worker drone 2: It is possible for them to leave unattended or for them to take to the depot. Me : OK - you should be talking directly to City Link Worker drone 2: If they do leave unattended the parcel is not covered until collection. Me : No - not possible Me : Worker drone 2 - please provide me with the names of the personnel I requested earlier Worker drone 2: I do not have this information, you will need to email quality@parcel2go.com, which is our complaints department to request this. Me : Of course you do - are you telling me you don't know who runs the company that employs you? Worker drone 2: Yes I do but if you wish to request this information you will need to contact our complaints department Mr Customer. Me : OK - this is going to stink - it'll be on facebook, twitter, google and everywhere I can leave an opinion on your lamentable dreadful service Worker drone 2: I am very sorry Mr Customer, Unfortunately this is the advertised service you have purchased and you have agreed to have read our terms and contions that state this. I cannot upgrade to a same day delivery. Worker drone 2: Neither can i specify a collection time, I can by all means request it but as I have explained I cannot guarantee this. Me : of course you can, you're just following a script with pre-written responses - I need to talk to someone that can take a decision Worker drone 2: I am not using pre written scripts Mr Customer. Worker drone 2: and I am afraid I cannot Worker drone 2: We do not have a service that we can arrange this with. Me : YTou guys screwed up. I came here with a problem expecting some help, and I have had precisely nothing Me : therefore I can't see much point in continuing this Worker drone 2: You agreed to our terms and conditions, which state the collections are Not guaranteed. Me : So you did not guarantee to pich the item up today? Me : pick Worker drone 2: I can only rebook,I can also offer you a 50% discount code on your next citylink 24 hour order? Worker drone 2: No we did not guarantee to pick this item up today. Me : Erm, after this, there will be no further order with city link, or parcel2go Worker drone 2: Ok Worker drone 2: I am very sorry that this will be the case Worker drone 2: I do have to explain that no collection is guaranteed. This is why we advertise them as such. Me : well I shall make sure this conversation has a much wider audience. It has been cut and pasted into a word document - trust me Worker drone 2 - I will make sure it spreads far and wide Me : Kindly ensure my money is refunded immediately Worker drone 2: I and Parcel2go.com are not hiding anything here, I am only reiterating the advertisement. Me : is that something you can arrange? Me : can you arrange a refund of my money? Worker drone 2: There are two ways we can refund your order for you. Either we can pay the amount of £10.19 back to the original source of payment which can take two working days, or alternatively we can offer you an enhanced amount of £15.00 which we can add to your prepay account for use on future parcel deliveries. The latter can be done within 24-48 hours for you. Me : or is that not guaranteed either? Me : No - I wouldn't trust your organisation to run a drinking session in a well-stocked brewery - please ensure the money is refunded to its source Worker drone 2: Ok certainly. Worker drone 2: I have now cancelled this on our system for you. Whilst I have also requested a cancellation with the courier, I must advise that there is a possibility that the collection may still be attempted by the driver should the courier not receive the request in time. Should this be the case, you must refuse collection in order to avoid having your refund rejected. Worker drone 2: As requested, I have now arranged for a refund back to the original source of payment. As advised this can take up to two working days to process. Worker drone 2: I have emailed you confirmation of this. Me : If payment is not refunded I shall cancel the transaction with my bank and seek arbitration Me : Trust me - this DOES work and I shall exercise it Worker drone 2: Ok Me : and Worker drone 2? thanks for nothing Worker drone 2: Have a great evening Worker drone 2: Many thanks for contacting Parcel2go.com Online. If you do require any further assistance please do not hesitate to come back to us. The chat session has been closed by your Parcel2Go Representative. Subsequent to this, they did try and pick the item up the following day, at noon, at which time there was no one there, as I tried to explain! I have put several humourous comments (no bad language) on their facebook page - they've all been removed!!!

Hairy Monster - 24/10/2012 | report this review

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