Scamming landlords

Untrustworthy landlords that only care about scamming students/young professionals. Good luck if you can get an answer from them during office hours via email or phone. Especially when they owe you money. Customer service is unbelievably lacking with office staff being incredibly rude. I believe they're still learning how to CC properly to keep all tenants in the loop when dealing with deposits. Do not record inventory sheets correctly and attempt to charge you for a full deep clean of the property when your tenancy is up to pay their own family member cleaners at above-market rate. Houses are poorly maintained and are often the tenants are blamed for these when in actual fact the houses were never fixed/maintained properly from the previous tenants. Student/young professional lets are normally extortionate but avoid this company like the plague. £3200/month in total to this letting agency for a house that was completely sub-standard. I've seen invoices regarding inventory charges written to a better standard by a six year old just learning how to use Microsoft Publisher. The lack of clarity on their invoices are astounding, as is the inability to train colleagues on how to answer emails or the phone. Advice to tenants: take pictures of EVERYTHING and make sure your inspector actually records all of your inventory issues. They won't fix it and they'll certainly try and charge you for it later. Don't trust a bunch of scamming landlords that advertise a purpose built smoking shelter sized for a couple of nicotine addicted rats with a padlock as a bike shed. Get a property with another landlord that's less of a scamming scumbag.

Ciaran Owens - 13/07/2017 | report this review