Poor Service

A group of us recently booked a return journey to London for which we paid £70 upfront (four passengers). Once we had arrived, one of the passengers realised he had forgotten his wallet and therefore needed to return home, which he did with the cab driver who was now driving straight back to the office from which he had came. Later that evening, once the pick-up time arrived, Perwood cars did not arrive. On calling, we were told that as our friend had stayed in the cab and gone back with the driver, this counted as our return, hence meaning we paid £70 for a one way trip! As it was late we decided to get another cab with Perwood and sort the issue out back at their office. They declined to pick us up for no reason. This resulted in us having to get another cab from a different company which cost £45. This meant in total our journey had cost a whopping £115! The next day on calling Perwood, we were told that the firm has a policy in which if a passenger needs to return with the driver, they are charged half the price of the one way journey. Although this is quite harsh, they are a business so I can understand this. This however didn't happen. The cab driver saw this as an opportunity to save him coming to pick us up as we had already paid upfront. Perwood told us that there was nothing they would do and we therefore lost £45 and had a lot of trouble trying to find another cab after already paying for one originally. Due to this I would recommend not using this company as they are extremely untrustworthy and unprofessional. I would also ensure your children never use this firm unless you want them to end up stranded. If we had not had the other £45 as required, we would of been sleeping rough! You have been warned!

Mark Harrison - 06/02/2013 | report this review