terrible hygiene

I used to order from here a lot, and for and i only ever had one problem with them which was when they delivered the wrong pizza once. My most recent order was a disaster, they delivered the pizza for me and my girlfriend, shortly after eating a majority of the pizza we found something odd in one of her slices, you guessed it, a tiny little grey hair, we gave them the benefit of the doubt being turned off the remaining 5 slices of pizza, we began to chomp into another slice of pizza finding yet another short grey hair nicely soaked into the dough, sick to our stomachs we decided to investigate the other 4 slices of pizza where we found ANOTHER short grey hair. Not to mention a piece of plastic buried in the bread crumbs of our mozzarella stick. I then phoned up the store and asked them to come pick up the pizza and refund me, they said they would send someone, well surprisingly they didn't turn up, so an hour and a half later I called again, they sent someone, finally. The driver turned up and said he would only refund us £10 out of the £13 we paid for the pizza because we had eaten some (well sorry I didn't find your chefs disgusting grey hairs sooner) I said that's not acceptable so he called the store and got someone on the phone that then said to me "I think £10 is acceptable because you had eaten some of the pizza, and sometimes customers plant hairs in the product themselves to get the money back" after him accusing me of something like that I then told him I won't be ordering again because of their disgusting hygiene and attitude, I really advise people not to order from there as my experience was dreadful, I was a good customer, but thanks to that performance they have lost one. I am going to post the review around as much as many places as I can so people can read the poor service I recieved from this particular store. I have pictures and videos of the pizza if anyone is curious.

Martin Smith - 25/09/2013 | report this review