Portrait Place

Photographic Studios in Milton Keynes

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38 Midsummer Place
Milton Keynes

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Total waste off money




The whole thing was a waste of time and money. We went to Portrait place (part of pixi foto) for our free sitting that you get in your bounty pack. (you get these all through pregnancy and just after the birth) We was asked to bring along some toys that our baby liked and some things that were brought for him. At no point whilst we were there was we asked to get these things out. The photographer kept getting our sons name wrong and they had our name in the system wrong. Once our photos had been taken we were asked to wait whilst they sorted the photos out. As soon as we sat down to view the pictures I felt pressured into buying a collection. We told the woman assisting us that we only had a small amount of money and that we couldnt afford to pay it all until the tuesday after (three days). She told me that it would be fine to pay it then but they would charge me an extra £10 on top of what I was paying unless I paid the last of the money owed the next day. We agreed to this and picked a selection for their lowest priced collection. Once we had finished I was asked how we would be paying to which I said I would pay £60 cash on the day and the other £55 on the tuesday. Her reply was 'no it has to be all paid today or you wont get the discount'! So i repeated back to her what she had said, and she continued to try and get out of it 'who said that to u, I didn't did I? I told her that It was that or we cant get it and as she had only told me that 5 minutes ago she needs to stick to her word. We went away having paid the deposit. On the following day I was telling my family about it and was given the chance to use someones card to pay the remaining balance in order to miss out on paying the extra £10 fee. I called them up in which to do so, not only did they try to still charge me the extra £10 not once did they ask who's card it was or to speak to the card holder even though I had stated that it wasn't my card. We then had to wait the two weeks to get the photos back. I went to collect them and it wasn't until I got them home that I looked at them properly and realized that three of the six photo where completely off center. The family photo left my partner missing the top of his head. The toes on feet photo were to high up and when putting the photo in a frame it would cut off the tops off the toe and leave a gap of no feet at the bottom, similarly the hand photo was to high up leaving a gap of a third at the bottom with nothing in it. I went back up to asked to have them reprinted and they have told me they wont do it, so I have paid over £100 for a set of photos I could have done better myself for about £10. The pictures were not even glossy or framed! what was I paying for! Incompetent, unorganized and unprofessional waste of time and money. It has been a total waste of money and I would advise any and everyone to go else where. Its not the first time I have had professional photos done and never have I been treated so badly. When I went to venture in CMK I had a problem with a photo and they sorted it straight away and at no charge so why are portrait place treating there customers so bad after all they must make at least £80 off of each smallest collection they sell, and god know how much off the biggest. Its a total rip off!

emma saltmarsh - 06/06/2013 | report this review

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