Property Link Estates

Letting Agents in Bath

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Lombard House
30 St.James's Parade
Bath
Avon
BA1 1UJ

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Do NOT use Property Link Estates

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Do NOT use Property Link Estates- would give minus stars if I could, especially to Philip. Here's a list of just some offences: - Rude - Unprofessional - Unhelpful - Patronising - Sent us an attachment meant for someone else disclosing their name, address, and email address - Have kept our holding fee despite offering it back several times (after we were unsuccessful in getting a property due to a very quick turn around and no time to rectify passport and right to work issues) - Have kept our holding fee despite them breaking the holding agreement by telling us in writing that the landlord was putting the property back on the market, with an implication this was going to be done before the agreed deadline - Seem to use deliberately confusing jargon - Lack of compassion for people in the middle of trying to move house - Have disputed our formal grievance by saying we didn't give enough "evidence" when they never asked for any - Have ignored our formal grievance by avoiding giving us answers to many questions/issues we had - Have argued that the holding agreement wasn't a contract, but are using our agreeing to it as reason for their keeping our holding fee - Have brought up a CCJ I didn't know I had (until another estate agent told me (much better estate agents called Aspire to Move- highly recommend), in the grievance proceedings, stating this as one of the reasons they didn't accept us for the property, despite never telling me I had it, and never previously ever mentioning it in any correspondence - Tried to blackmail us not to post about this publicly, with our own money; offered us the holding fee back, if we agreed in writing not to share our experiences with PLE publicly. In summary, I would rather be homeless (and almost was) than try and get a home through these rogues.

Gabrielle Finnegan - 20/04/2023 | report this review

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