169 High Street
Monday to Sunday: 24 hours
Purplekey is a mindset; it's a standard, and a way of delivering a service that sets us apart within the industry. We do not follow the norm, we are committed to a different approach that instinctively identifies and anticipates your needs whilst delivering a service that is exceptional and authentic.
Being Exceptional. Exceptional service is a state of mind that runs through all areas of our business, which is constantly challenging, evolving, reviewing and striving to be the best, always.
For over 20 years I‘ve watched, listened and come to understand how both landlords and tenants behave. I combine my personal experiences of being a landlord and also a tenant. I have seen how even the simplest gesture has brought a smile, and the upset and frustration caused by a rigid service offering. I want our clients not only to know, but to see, that we are constantly striving to ensure they have an incredible experience. Maybe this is because I'm Australian and so am used to seeing water flow in a different direction, or maybe it's because following the ‘how to' rule book for letting agents is not for us. Yes, we're a stickler for complying to legislation and ensuring you do too, but it's more than that. It's about adding value, treating others with respect and building relationships that will outlast any contract. At Purplekey we are perfectionists, we strive for excellence everyday and mediocrity will never be accepted. To sustain this level of service, we carefully select our team, ensuring they share the same principals, work ethos and passion for client relations. Together with my team we make sure each process or anticipated issue is identified, evaluated and acted upon, swiftly and effectively. It is extremely important to us that you don't have just a single memorable experience; we want you to have many of these, as we strive to deliver a level of service you want to see repeated. Seeing you as a real person and not a transaction means we can instinctively identify and anticipate your needs, it also breeds a service that is exceptional and authentic." Steven Grinberg
At Purplekey, delivering a good service is not enough. We have established a way of working, a discipline and a driven mindset that exudes success on all levels. As a landlord you deserve an agent that will strive for optimum return on your investment, demands excellence from its team every single day, and a service that moulds to meet your needs. All business begins with a relationship, and it's only by building trust and proving your worth that this trust becomes stronger. We appreciate every connection we have made and strive to prove our value daily. It's about adding value, treating others with respect and building relationships that will outlast any contract. At Purplekey our service has been carefully crafted through years of listening and thoroughly understanding your true requirements. Examining our service through your eyes enables us to identify and anticipate your needs, providing you with an experience that can only be described as exceptional.
For our tenants it's not about who we are but how we do things that is important. We're here to consistently show you, not through words but through our actions, that Purplekey is a letting agent that will always listen, understand and strive to exceed your expectations. We combine compassion and a disdain for mediocracy with a simple but all-encompassing desire to make your tenancy a happy one. A rental property is a house that you want to make your home, regardless of the length of term. Home is the place where you feel safe, relaxed and as if you belong. Therefore you deserve to have any problems anticipated and resolved swiftly, with minimum or no disruption to you.
Let us help you try and find a new home.
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Our Approach At Purplekey, delivering a good service is not enough. We have established a way of working, a discipline and a driven mindset that exudes success on all levels. As a landlord you deserve an agent that will strive for optimum return on you
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I would like to express my appreciation to Steven for his commitment, dedication and enthusiasm in managing my property. Being based overseas, I need an agent who is trustworthy and diligent to care for my property and protect my interest. From collecting the keys after settlement, furnishing my apartment to securing my first tenant, Steven has exceeded my expectations by going above and beyond what was required of him. He provides me with regular updates and never fails to promptly respond to any queries I have. Without Steven, it would not have been such a smooth process to manage an investment property from Melbourne. I am thankful for his excellent service and have no hesitation in recommending Steven to people who value professionalism, honesty and integrity.
Annie Jiang Melbourne, Australia
After a bad experience trying to rent my idea of a what could have been a smooth and relaxed process no longer existed. But I was lucky enough to have met Steven from Purplekey, who made me forget all the difficult and bad past experience and beyond everything restored my confidence about renting. The whole process was completely professional, transparent and easy. He was outstanding, trusted and extremely friendly. A huge thank you for all your help and in future you will definitely be my first choice." Many thanks again for everything
Testimonials are added by the business owner and are not independently verified.