Schuh Ltd
113 Queen Street
Cardiff
South Glamorgan
CF10 2BH
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Internet Purchase
I recently purchased a pair of shoes as a gift for my girlfriend from Schuh's internet site. As usual I got the size, colour and style wrong. They have a service which allows you to return the shoes to your local branch so I took them back to mine (Cardiff). I'd hardly crossed the threshold of the shop when an assistant saw that I had an internet-order package. He ushered me straight to the front of the queue where a helpful, polite and pleasant assistant took the shoes back, asking if there was any flaw or defect with the product, re-imbursing my card with the full amount. Within a minute or two of entering the shop I was on my way with a full refund, and no 'hard sell' pressure to purchase another item. All-round a very easy and stress free transaction.
Anthony Tooze - 24/06/2009 | report this review
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