Unprofessional!

I have had the most horrific experience using this company and I wouldn't wish it on anyone else. I asked Scorchsoft to take on the job of modifying our very expensive new website into a mobile responsive site. Right from the start I noticed some very serious issues and when I would ask them to fix something, something else would break. In fact, every time they 'fixed' something they broke something and frequently the same things would break over and over again. Most reputable developers would recognize that if something breaks again after they'd already 'fixed it' once then it would be their responsibility fix it properly without any further expense to the client. Not so with Scorchsoft! They think its acceptable to charge clients to fix the same things over and over again and what might only take 15mins to fix would take them hours of course. If that wasn't enough, we started to notice that some of our content was disappearing! Every time I wrote a new blog it would vanish and sometimes within minutes. The odd thing is that this problem only occurred while Scorchsoft were hosting the site and working on it. It didn't happen when the site was hosted by our original developer and funnily enough it hasn't happened since we moved our site to a new host server but of course, Scorchsoft saw this as another opportunity to charge more money to ‘investigate’ and fix a bug and, in the meantime, I would be expected to pay to restore any back-ups as well. The fact that the problem miraculously went away immediately after I'd migrated our website to a new host server and out of their clutches, speaks volumes I think? The piece de resistance though was when they told me, after I'd paid in full and made the decision to move our site to a new host server, that they didn’t recommend this because they suspected that the site would break if we moved it. I couldn’t decipher if this was a novel dilemma or a veiled threat. Why would a site that was working perfectly fine when our original developer had created it and now also appeared to be working reasonably well (with the exception of the disappearing blogs and some mobile responsive issues) suddenly break when moved to a new host server? The team of developers working for our host company were equally baffled by this assertion until they had the opportunity to investigate the coding for themselves and discovered a bug that was causing a serious problem with our client login area and online inquiry forms. They went on to say that, as Scorchsoft had been aware of the bug, it was their responsibility to fix it prior to migration. Instead, Scorchsoft's solution to the problem was, and I quote "here is a link to a VPS sever you can buy for about £50+VAT a month. If you can pay us for a day’s work to set up the server (£360+vat), then I’ll do the migration of your site to it for free. In having a VPS we will have more control to configure the site to get things working...This way you control your server and we will have all the tools to change anything that may be causing your site to break". Much to my relief, our host company had one of their professional developers fix the bug, free of charge. I have now changed my CMS and ftp login details to ensure Scorchsoft do not have any further access to my site and if you’re either using their services now or thinking of using their services then do yourselves a big favour and walk away now, while you still can!

Koser Saeed - 02/02/2016 | report this review