horrible experience

We used Segraves to move us from Devon to Essex. They priced to take two days with an overnight stay. It took one day, but no refund was made. This was the least of our worries. During the removal, our house was not protected in any way and they left gouges in our walls and damaged items in the process. They took someone else's items out of their lorry to get ours in and left theirs in the rain for hours. They provided no covering to our items against the rain, including open drawers of photographs, even when we provided them with a rain cover for this purpose. When we collected our belongings, we found more than 6 boxes were crushed, one box and a ladder were completely missing, one bookcase was in shards (including triangular pieces of wood about 3"x 4") and other items had bird poo on them. Subsequently belongings have showed the effects of damp, such as paint flaking and rust developing. We tried to collect an item during the period it was in storage and discovered their idea of listing items comprised the words ‘box' repeated, so although we had clearly numbered each box, there was no way of identifying exactly which box was in which container. We also discovered heaps of heavy items on top of delicate items. Our payment to the removals firm had included a payment for insurance against damage, so there appeared to be no incentive to take care of our belongings. The insurance work started with a man turning up with a box of crayons to cover up damage to antique furniture. They also permanently damaged an antique radio during the repairs. We had to pay for the insurance excess and our letter asking for this to be refunded was ignored. Although we were told one of the people moving us had been sacked, we did not receive an apology or any reimbursement from this removals firm in any way. The whole experience was very distressing and we regret very much having used them.

Corrie Rutter - 14/05/2012 | report this review