Beware : no refunds, money hijacker.

Not at all happy with service and attitude of staff. On 17.08.10 I visited the shop after getting my school uniforms in the shop next door. And hoped to kill two birds with one stone, so to speak. As we entered the shop there was no welcome just a frosty sales assistant who didn't seem like she wanted to give me the time of day. I had three of my four children with me and all had their feet measured my youngest daughter tryes on several pairs, one of which had a velcro fastening that was so long when the shoe was fastened that she could have tripped over it! I was given the suggestion "oh I would just cut that off". Alarm bells did ring but I was driven on by the killing of the birds. Long winded yes, will cut to the chase, bought four pairs of shoes, price is explicit by the no mention of no refunds on purchases, went back to my car looked at my purchases, and not entily happy the quality of my 3 year olds ,£49 product. Back to the shop explained I would like a refund on sub standard shoe. I was point blank refused, the assistant looked at me like I'd said a dirty word. And as the manager was on her holiday and wouldn't be back till the follow Saturday there was nothing I could, I was offered exchange or credit note. I might have happy with this if I'd have felt like a valued customer but the type of attitude I was faced with was in my view unexceptable. The way I feel now is I never wish to use this shop again. In this climate and with so much competition you would think small shops would give the best care and consideration, and try and keep customers as apposed to losing good ones.

Jayne Glazebrook - 21/08/2010 | report this review