Linical Negligence

I recently dealt with Richard Follis (clinical negligence). I received a written agreement that Mr Follis would be taking conduct of my clinical negligence case from another firm, following inappropriate conduct on the part of my previous solicitor and the court ordering the transfer of the files to another firm as a result. I have extensive, disabling health problems, and was left in an extremely vulnerable, fragile state after my previous solicitor's behaviour. Mr Follis' approach was insensitive to say the least, and Shoosmiths' apparent policies for dealing with disabled/ vulnerable clients are inflexible and don't take into account the client's actual needs. When I experienced difficulties in meeting with Mr Follis on the dates I had been offered, he withdrew his offer to take my case- despite being offered alternative dates, alternative means of discussing the cases with me, and even my agreement to travel to the Birmingham office to fit in with his diary commitments. I did attempt to explain the difficulties I was having, but the firm refused to resolve the situation with me, and my case is now going to be struck out of court, as I have been left without legal representation. I wasn't even afforded the courtesy of a telephone appointment with Mr Follis to try to resolve some of the difficulties I'd been having- which I could have resolved had I been given the opportunity. He left it to his PA to deal with. No empathy or consideration was shown, even when I attempted to communicate some of my concerns directly with Mr Follis. I am astonished that a vulnerale person can be left in this situation by a supposedly professional lawyer. I can't comment on Shoomsiths' professional abilities, but can say certainly that in my experience, their client care, and any empathy or consideration for a disabled/ vulnerable client's actual needs and concern for their welfare is non-existent.

Amelia Lewis - 22/03/2014 | report this review