No good for large bookings!

A few months ago we had a large group booking at Sizzlers Bar & Grill. There would have been approximately 120 people on a typical Saturday night. But perhaps because it was a Saturday night we received what could only be described as awful customer service? The starters were due to come out at 8.00pm prompt & were pushed back till 8.30pm even though most of the party were at their tables? We hadn’t requested a table service so all members of the party went up to the buffet & were given 4 pieces instead of the 9 we had paid for. The party thought nothing of it as they could always go back for some more afterwards, however when they did, the waiters had packed up the food & were gone??? So what happened to the rest of our starters? The main meal buffet started at approx. 10.pm. When the waiters served the food the quantity resemble less than that of a Happy Meal! To be precise a typical plate was 3 pieces of meat (the size of a chicken nugget), a tablespoon and a half of rice, a quarter piece of Nan bread & a spoon full of salad. When members of the party asked for more they were given another piece of meat & another tablespoon of rice? When members of the party complained to the waiters they said to come back for some more. Having had so little food for the main meal many members though they would go back for a second helping when the queue died down. There was even an announcement to say if anyone wanted more to please go up, however, when they did, the waiters had packed up the food & were gone, again??? The FSA say that “Hot food can be kept below 63°C for up to two hours”. So what happened to the rest of the food, bearing in mind we’d paid for 120 people? Then to top of the night we had ice-cream for desert. How much did each person get…. Not even a whole tablespoon??? When a member actually confronted the Restaurant owner with “you can’t even give us a whole scoop of £1.99 ice-cream” his reply was “speak to the organiser as I don’t want to waste food?” We have in writing a list of the entire menu to be provided by Sizzlers for the booking, as well as the agreed quantity of the starters. When some of us arranged a time to go see the owner he kept going on about how his diary is already filling up fast for 2013. Regarding the starters his avoided response was that we hadn’t eaten them fast enough & were losing track of time??? Yet the delay in serving was caused by the establishment? We ended up resolving nothing & to quote the Owner directly “I have your money now, so what are you going to do about it!” Overall, members felt that the food tasted good, but inexcusable & unprincipled service. Not worth the money we paid.

Sonal Vaja - 10/02/2013 | report this review