Smiths TV
Television Goods Retail in Southport
84 Station Road
Ainsdale
Southport
Merseyside
PR8 3HW
Contact Numbers
Opening hours
Monday to Sunday: 9am - 5:30pm
Key Services
About
Your local specialists for sales, service and rental on the latest high definition TV and DVD and on a full range of quality kitchen appliances. Branches @ 31 Chapel La Formby L37 4DL Tel 01704 874263 84 Station Rd Ainsdale PR8 3HW Tel 01704 579276 @ 114 Manchester Rd Southport PR9 9BJ Tel 01704 531854 @ 4 Smithy Walk Burscough L40 5UU Tel 01704 893235
Digital Switchover
The date of digital switchover is 4th November 2009 and is completed on 2nd December 2009All equipment including Videos and DVD will need to have a digital tuner Most people don't need a new aerial but will have to organise the right equipment As Digital switchover specialists are advice is free Contact us 01704 531854
Specialist Services
Pansonic Digital Network Specialist for all Panasonic Sales and Repairs Sony Authorised Sales and Service Centre Toshiba Approved Sales and Service Centre Hotpoint Centre Dealer Bosch Freestanding and Built in Specialist Miele Approved Dealer Stockists of Sebo, Dyson, Alphason, Humax, Indesit, Roberts Radios
Trade Bodies / Associations
Members of RETRA - The Radio Electrical TV Retailers Association Members of CCTA -The Consumer Credit Trade Association
Trading Since
1912
Reviews
Steer well clear
DO NOT BUY ANYTHING FROM SMITHS UNLESS YOU WANT TO WASTE YOUR MONEY AND BE ABUSED AS I HAVE BEEN. STEER WELL CLEAR In Sept 2020 I bought a brand new Hoover Tumble dryer and paid for a 5 year extended warranty on it from Smiths in Manchester Road, Southport. My previous 2 Tumble dryers (Bosch) were bought from Smiths in Burscough (same company). At the time of purchasing these machines Smiths told me that they should last many more years beyond the extended warranty of 5 years whilst pushing me into taking out the 5 year warranties just in case. Their warranties are with a company called Pacifica who Smiths refer to as "Retracare". Smiths claim that "Retracare" look after you in the event of a breakdown. Pacifica on their website claim to offer "same or next day repairs by fast reliable local engineers UK wide". This is a complete and utter lie. I paid Smiths in full for all machines, and 5 year extended warranties on all of them. All machines broke after 2 years, the latter a brand new Hoover Tumble dryer, broke after 3 years and Pacifica booked a repair engineer to come out 2 weeks later as of Nov 2nd 2023. Then they cancelled the engineer rescheduling for 16th November 23. Then 2 more appointments were cancelled. Not happy with Pacifica I phoned Smiths and asked them to help as I am an OAP suffering in the wake of being attacked in my home and left with a fractured hip, shoulder injury and arthrosis in all fingers on both hands and I am unsupported living alone. Peter who sold me the Hoover Machine via Smiths to my horror said "What do you expect from a cheap tumble dryer, yours is nearly 3 years old now and they are only meant to last 2 years". This was the opposite of his stance at the time of purchase when he said I was buying a good brand and it would last and told me that he could no nothing as the matter is for "Retracare/Pacifica" to deal with. I was far from impressed with his dismissive and audacious attitude of "I couldn't care less". I ended up reporting this to Trading Standards and having to pay an engineer to fix my machine and this cost me my whole weeks pension. Smiths were told by Trading Standards to compensate me, because Pacifica refunded me on the warranty leaving me to now pay for repairs going forward. Richard Kenyon from Smiths has refused to compensate me, despite promising to replace my tumble dryer and then withdrawing the offer when I paid for mine to be fixed as I could not do without my dryer any longer with laundry mounting high at home. He has left me feeling connect out of hard come by money and I will never buy anything from this awful company again and I warn you not to either. They are a bad company with no respect for their customers. Their attitude and service is diabolical and they should be prosecuted and closed down by Trading Standards for bad trading practice. Waste of money. Utter rip off.
Kaz Stevens - 13/12/2023 | report this review
Great Quality Assistance
Highly recommended company, assisted us greatly when our Panasonic DVD recorder failed (outside of its warranty). With their assistance Panasonic agreed to pay for the parts in full, leaving us with only labour costs. Would recommended the Company to anybody.
Beverley Coward - 10/05/2009 | report this review
Leave your review of Smiths TV
All fields are required. Your review will appear immediately.
Products and Services
We offer these services
- Wheelchair access
- Free Parking
- Customer Service / Helpline
- Price Match
- Next Day Delivery
- Refunds
- Exchanges
- Emergency Call Out
- Special Delivery
- Customer Toilets
We offer these payment methods
- Cash
- Cheque
- Maestro
- Visa
- Direct Debit
- Standing Order
- Postal Orders
- New Credit Accounts
