Very Disappointing Meal

We recently visited Crail for their Festival 2013 and decided to have a meal at The Barns in Kingsbarns. The meal ordered was, in our opinion, well below the standard expected and we decided to email/write to them to outline our displeasure. To date they have not responded to our letter/email, so we now submit a copy of our email as a warning to others. Email is -------- Sirs, On Saturday 27th July 2013, (at about 18:00hrs) Sadie and I decided to dine at your establishment as part of her Birthday celebrations. On arrival we were welcomed, quite professionally and jovially, by a young lady whom we later found to have been in charge of the Bar at that particular time. She delivered our drinks and provided us with menus, relative to the evenings offerings, in a very professional yet jovial manner. The menu proved interesting, but somewhat limited in choice, so we both decided to cut our losses and settle for the Haddock, Chips and salad. Our order was subsequently taken, quite efficiently, by a young man (not the one with a cap and a quite unsuitable, for a restaurant, pony-tail) and he duly, and very professionally, showed us to our table. (Table 4) So far so good, but then it all fell apart --------- Although the meal was presented in a reasonably aesthetically pleasing way, the content was found to be very sadly lacking. Had we been told that the fish was a leftover from the lunch-time serving, and had just been re-heated, we would not have been surprised. However, as neither of us believe that your establishment would ever make such a serving, we were very surprised that, despite being your first customers of the evening to request this menu choice, we were presented with an obviously overcooked and dried out, tasteless piece of fish. The chips, which were of about the correct portion size, lacked flavour, crispness and vitality, and actually looked quite sad on the plate. Why did we not complain at the time? Simple ------ We did ------ However, the only person present in the actual restaurant part of the building, at that time, was a relatively young lady who, (despite being a waitress) it has to be said, did not appear to have much idea as to what day it was or to which meals we were referring, no wonder our complaint never went were it may just have done some good ------- THE CHEF, so hence this email. According to your website you are a family run hotel and, as competition from other sources increases, we imagine that you would wish to be informed of any customer criticism/comments, and therefore submit this email accordingly. Ian & Sadie Receipt refers to Table 4, with a sub-total of £26.40, but is undated and has no time stamp on it so no additional definitive details can be provided

Ian Green - 29/07/2013 | report this review