A Terrible Experience with The Mercantile Group Limited

I had an absolutely abysmal experience with The Mercantile Group Limited, a business consulting company that not only overbills its clients but also shows a complete lack of empathy and understanding. From the beginning, I found their approach to be cold and unprofessional. They did not seem to care about the quality of the deliverables, and their primary focus appeared to be on squeezing as much money as possible from their clients. The company's outrageous overbilling practices were utterly appalling. My situation took a turn for the worse when I found myself stuck in a war-torn country, unable to resolve immediate administrative issues with my bank and money transfers. Instead of showing any kind of support or understanding, The Mercantile Group Limited exploited my predicament and continued overbilling me. When I reached out to them, requesting a discount due to my dire circumstances, I was met with anger and dismissiveness. They not only refused to entertain the idea of a discount but also reacted with a shocking level of hostility. Eventually, I could not bear to pay their exorbitant invoice and proposed a mutually beneficial settlement. This attempt at compromise was met with multiple threats of court action. It became clear that The Mercantile Group Limited prioritized their bottom line over any semblance of compassion or professionalism. I cannot stress enough how disappointed and frustrated I am with my experience with The Mercantile Group Limited. Their unscrupulous business practices, lack of empathy, and aggressive demeanor make them a company I would never recommend to anyone seeking business consulting services.

Stanislav Polozov - 15/03/2023 | report this review