We used the move team on 6th April 2010. They tore a carpet in our previous residence and scratched and dented a very expensive stainless steel fridge freezer. We did not claim for the carpet but we tried to claim for a Siemens Fridge Freezer which was damaged by the removal men. The move team asked us to sign a disclaimer upon delivery of the goods, which would waiver any rights to claim for damages. We refused to sign the actual disclaimer but signed to say we had paid. We tried to contact the team on several occasions via email and phone about the damaged fridge/freezer but they refused to speak to us until we threatened them legally. We had a number of letters from their legal team but we gave up in the end. They will not pay you a penny if you have signed anything on the receipt. We contacted trading standards about this and they stated what The Move Teams disclaimer contract is not legal! The Move Team advertise "We are fully-insured up to Â£20,000, so your fully covered!" Not so in our case and I am sure I am not the first disgruntled customer to have experienced the same dodgy 'disclaimer' contracts!
Nicholas Wilson - 02/04/2011 | report this review
â€œThe Move Team helped me with my move and provided an excellent service, they were incredibly efficient and communications with them were very good. The guys that came to do the move worked quickly and carefully and were very good
Cat Brown - 12/11/2010 | report this review
I was recommended the move team by a friend of mine. I have to say when I read the review on Scoot I was a bit skeptical. Anyway my friend re-assured me and after talking with Carina about the move my confidence grew. Ok the guys on the day were about 30 minutes late â€“ but heh we got the job done in less time overall so I think that's fair enough â€“ we don live in London after all! Thanks again and I will definitely recommend you to others.
james johns - 12/11/2010 | report this review
If I could award no stars I would. Not only were they disorganised unprofessional and late, they lost a box and damaged our furntiure (some items to the point of destruction). 2 months on they are refusing to communicate with us and/or answer our claim. I would strongly recommend using another firm.
Anna Jay - 04/11/2010 | report this review
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