0 STARS!!!!

Paid fee to Philip James Deansgate branch after finding suitable property. This fee was to initiate contract creation, referencing, credit check etc. After limited contact/responses from Philip James Deansgate branch over a 3 week period, they finally emailed me 3 weeks after taking my money to inform me that the landlord has moved the property to a new real estate agency. I can only assume the landlord has received the same poor service. Philip James provided me with the details of the new real estate agent and left it to me to do the following up. I contacted the new real estate agent who didn’t know who I was or that I had made an application. To add insult to injury, the new real estate agent told me that they would be marketing the property at a higher rate than what Philip James had marketed it at, and apparently at no point did the landlord instruct Philip James to market it at the rate they did! New agency informed me that if I wanted to rent the property I would need to pay their fees. Philip James is being extremely difficult and not giving me my money back for a service they did not perform. AVOID LIKE THE PLAUGE!

Matthew Wilson - 26/02/2016 | report this review