An absolute JOKE... Broke my watch without a care in the world.. Disgraceful

An absolute JOKE… Broke my watch without a care in the world.. Disgraceful I took my watch in to have my battery replaced and the guy “RAB” Completely destroyed my watch movement and scored straight through all my engravings on my back plate, Charged me £13 and sent me on my way… It was not until i got home i noticed this and was so angry i punched the wall.. When i took the watch to Timpson’s Braehead branch, they suggested i had scored through the engravings myself but later retracted that and apologised as they explained it was the 3 pronged tool they use which had done this, the Braehead guy told me to take it back to “RAB” Ihad to compose myself before this and showed him the damage he had done which at first he tried to deny but later admitted, why he could not own up to this is beyond me, it is as if he tried to get away with it, no apology was received from Timpson on moss street from “RAB”, i asked for him to replace the movement in my watch which was destroyed, It took from the 28th of October until the 20th of November for him to do this but the engravings on the back plate of my watch are scored right through 3 times.. it is heart breaking for me because when my Dad gave me this watch some years ago, i remember how exited he was to give it to me.. No refund was offered and they just said there is nothing they can do about the score marks through the plate, 3 of them.. And they are deep.. i wont be back at Timpson and i will continue to show friends and relatives the damage to my watch, Customers are treated very very poorly.. it is as if their job is a burden to them.. i cannot stress enough how extremely shocking an experience this has been for me and i will review Timpson everywhere i can put it up.. Disgrace and you should be ashamed “RAB”

Mickey Tierney - 22/11/2015 | report this review