5 Watson Road
With over 20 years experience in the design and print industry I pride myself on providing a complete graphic design and print service to businesses, large or small - I will work with you to create the right impression for your company, helping you promote your business through your stationery, business cards, brochures and leaflets.
Vanila Design and Print is listed on the Business Link Preferred Suppliers Register (NEESPR) - funding may be available to you for your design requirements - just ask.
As I deal with several printers and supply print ready artwork I receive generous discounts - enabling me to pass on this saving to you. I will do all the running around, getting quotes, chasing up orders and organising deliveries - leave it to me!
You will always deal with me direct - I am always at the other end of the phone or an email - if you have any problems or need to ask a question just contact me, I will always try to help and if I don't know the answer I will know a 'man than does'!
Suppliers of stationery, leaflets, posters, banners, brochures, exhibition displays, window vinyls & banners. Also suppliers of Personalised Products - please ask for details. We are listed on the OneNorthEast & Business Link Preferred Suppliers Register, funding is often available for our services.
Hi my name is Valerie Palmer and I own Vanila Design & Print.I have worked in the print industry for over 20 years on everything from business cards right through to exhibition stands - and everything in between.In April 2007 the company I was working for moved to another town which meant a longer journey to work and back and also the need to buy a car as I used to walk to work each day.I was also becoming increasingly disappointed in the way things were going in the print industry - including the use of sales reps, who would go to visit a customer to find out their requirements and then book the job in with their ideas of what the customer needed. I would then use this info to set up the initial proof, email it off and then get an email back saying 'this is not what I asked for!' I would then redo the proof after speaking to the customer and finding out what they did want and reproof, to then get an email back saying 'that's great, why didn't you do that the first time!'I was starting to feel like I didn't know what I was doing and I was speaking to a lot of irate customers - and I really couldn't see myself continuing in the print industry the way things were going.So, with my husband and families support, I set up Vanila Design & Print in May 2007 and have never looked back!It was hard going for the first three months but since then I have built up a customer base - many of who repeat order on a regular basis and have also become business 'friends' as well as customers.I love meeting new customers, visiting them at their premises to get to know them and their business business so that I know what they require - and delivering the final product is still a thrill.I have a lot of contacts within the print industry so when I am sourcing prices for printing I ask around them all and then choose the most suitable for the job in hand (not necessarily the cheapest).At Christmas last year I also decided to create my own range of personalised calendars - these are A4 13 page full colour calendards with a picture of your children, pets, favourite place - or anything you like and they make great Christmas presents - something different to give to Grandma and Grandad - or to send to distant relatives who you don't see too often.These I sell at just £15 each - which includes the calendar, all scanning of images, a message on each page and the front cover and an envelope for you to post in.Check out my website for more information about ordering - but hurry, the deadline for orders is 26th November!Thank you for reading this brief intro to me and my company - this is my first ever blog, but I am sure it will not be my last!
With over 20 years experience in the design & print industry and a strong customer service focus my aim is to provide a personalised design & print service from inception to completion, tailored to meet your needs. I recognise that quality & customer service is paramount to any organisation, large or small and I will give a personalised, highest quality service to all customers, ensuring that demands are met both professionally and within agreed timescales - no job is too small or unimportant.
Federation of Small Businesses
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