About Me

I am passionate about all aspects of customer service and am extremely results driven. I am quick to learn new processes and procedures, so that I can add value to your business from the outset.

With over 15 years of work experience within small, medium and large contact centre environments, I have built a significant and diverse range of skills. For example, at Bank of Ireland UK I developed a training programme for my sales team to improve their overall knowledge and performance in customer service skills. This supported my team in consistently being the highest scoring team (over 6 months) during monthly observations by the Quality and Assurance team for Service and Sales scores. For Contact Associates, I project managed the design, implementation and development of a new internal online CRM system, which delivered significant business enhancements and the ability to effectively manage a 30% increase in annual business levels without the company incurring additional resource costs.

My previous roles have predominantly been focused on the management and development of customer service and sales telephony teams. These roles have all included project management/support, sales and service process development, diary management, and account management as part of the day to day activity. I have had to draw on all of these skills whilst setting up Velox VA this year.

About Velox VA

If you are drowning in tasks and need to outsource some but you are not sure how, Velox VA Virtual Assistants are here to help! Velox VA specialises in the provision of customer call management and administration solutions. If you are an entrepreneurs or small businesses looking to reduce staff commitment and overhead costs whilst still wanting to grow your business, then give us a call on 01278 726002 to see how Velox VA can support you in 2017. Whether you need a personal assistant just for the day, your inbound calls to be managed on a daily basis or have an on-going project you would like support with, Velox VA Virtual Assistants are waiting to hear from you.

We understand that life is never predictable which is why we have a number of flexible packages available to meet your needs now and in the future. From as little as £15 per hour you could have a personalised call answering service and dedicated account manager,. The only thing our Virtual Assistants can't do is bring you lunch....we can arrange for it to be delivered though!