Ventam Systems Ltd
Ventilation Systems in Southend-on-Sea
Unit D4 Seedbed Business Centre
Vanguard Way
Southend-On-Sea
SS3 9QY
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Deplorable experience. Still shocked.
We contacted Ventam in October 2013 to install a ventilation system in our new restaurant. From the beginning there have been issues with the workmanship which have required multiple revisits/repairs. Four weeks ago, the last such visit resulted in our staff being met with abusive behavior, which is completely unacceptable. As we were under warranty, we would expect a recurring faulty product (which in this case was a canopy light), to be quickly removed and replaced, the recurring problem identified and solved. Instead, our notification of the recurring problem to Ventam Systems was only dealt with after 5 weeks of multiple chasing-up efforts on our part. In addition, the tech worker dispatched to our site made disparaging remarks to our staff, showed intimidating behavior, and ultimately his repairs came undone within 3 days. This individual contacted us earlier the same day and the conversation led us to believe that our best interests as customers were not being served. We contacted the technical manager, expressed concern, and was told not to worry - we had the right worker for the job. Being subjected to harassing behavior for requesting a faulty product to be replaced not once, but twice, while under warranty is disappointing. Having a canopy light detach during Sunday brunch, sending plastic shards into food and onto cooking surfaces 3 days after being repaired is deplorable. And to have management ignore a customer's concerns, leading to such eventualities is nearly unthinkable. Here's an approximate timeline of our dealings with Ventam Systems: October 2013 Meet with tech who measures the proposed site for installation. Based on measurements, the tech suggests a unit. Pickle & Rye agrees a quotation for canopy and installation November 2013 Techs arrive to install unit only to find out the unit is slightly too large for the available space. Initial installment estimate of 3-4 hrs becomes 2 days and delays the restaurant opening. January 2014 Gas leaks are detected and Ventam is notified. Techs come out to fix the leaks. May 2014 The canopy light detaches from its fittings during a Saturday lunch. We contact Ventam, attach photos, and set up a repair date. The tech arrives with the wrong fluorescent tube for the fixture, and no additional lighting. The work is carried out in near darkness. We contact Ventam to connect a gas chargrill unit. The techs arrive and carry out the installation. June 2014 Gas leaks are again detected and we notify Ventam Systems. We deliver a verbal complaint about workmanship and notify the sales team that, although we are under warranty, we will be pursuing a 3rd party to fix the recurring gas leaks. September 2014 The canopy light detaches again, this time overnight. We notify Ventam of the problem and try to arrange a time/date for repairs. We are told this could take a week or 2 as there is a staffing problem. October 2014 After 3 weeks of multiple requests, We are told to expect a tech the following week. This doesn't happen. The following week we ask to speak to either upper management or an owner to demand the necessary repairs we require under warranty. Eventually we receive confirmation that a tech will be available later that week. We agree a proposed window of 3-6pm. The tech contacts us on the day directly to ask if they can start earlier. This is impossible as we are a restaurant with busy lunch, and again state that they can start at 3. The nature of the conversation leaves us feeling uneasy. we contact the technical manager, expressing concern about the assigned tech. He assures me that we have the right person for the job. The tech arrives at 3 and hastily carries out the repairs, intimidating staff on site. We arrive shortly after, inspect the work and immediately notice missing clamps as well as broken plastic shards within the lighting fixture. It's obvious that the faulty unit was not replaced, but instead re-attached to the canopy. 3 days later, during Sunday brunch, the lighting fixture again detaches, sending dangerous materials into cooking equipment and into prepared foods. Be warned anyone dealing with them.
Valerie Minor - 24/11/2014 | report this review
Gas Interlock Systems
We can supply Gas Interlock Systems and Gas Proving Systems for your commerical restaurants, cafe's, schools. We also supply solenoid valves to go with the Gas interlock Systems, and also Gas proving valves which are purchased as a kit with the Gas Proving Systems. If you would like to find out more about our company and services please visit our website: www.ventamsystems.co.uk or please give us a call on: Tel: 01702 382307
Steve Mann - 10/12/2008 | report this review
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