AVOID! UNPROFESSIONAL AND DECEITFUL

I do not recommend this company at all and unfortunately, I fell into their “trap”. It all started well with the Managing Director of Vision coming to my house to be briefed on the work I was looking to do and get a quote for the job. On the same day, I got a quote and after that, the Managing Director kept following up with possible dates to start the works if we would pay the deposit and sign the contract. I paid the deposit and signed the contract to secure a specific date. The week before the works were supposed to start, I was told that the staring date had to be changed and delayed … great start! It all went downhill from there. There was a complete lack of planning and communication between them with workers appearing and having no ideia of what they were supposed to do or other times knowing but not having the necessary equipment available or delivered. I had the builders sitting in their cars outside the house for 4/5 hours waiting for materials or machines numerous days… It was always “the office” fault or the completely absent project manager. We raised concerns early on and were met with lies and unprofessionalism, with promises that things would be done by x day, etc. but nothing ever happened how or when they would say. There were extensive delays, unacceptable excuses and ordering of wrong materials multiple times. I ended up spending a lot of my personal/work time having to monitor what was going on and chasing a project manager that kept making mistakes. To top all this up they created extra unfounded charges for things that had already been agreed and well documented via email pre-contract, and kept invoicing us for works that had not been completed. We escalated the issues and complained directly to the managing director throughout the works. He hid behind his staff and computer even when the emails were sent directly to him they were passed on to someone else or simply ignored. We called the office and left messages for him to call us back and said we wanted to set up a meeting, again ignored. They only replied when we refused to pay one of the invoices due to all the delays and their lack of professionalism in addressing their mistakes. They then assured us that everything would be corrected and finished by x date, which needless to say did not happen. After an awful experience during the works and months of delays for what was supposed to be a simple 2-week job, our disappointment was further aggravated by significant faults and the poor quality of the final work.

Duarte Lucena - 17/11/2022 | report this review