W J King Garages Ltd

Garage Related Services in Bromley (Kent)

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91-101 Bromley Common
Bromley
Kent
BR2 9RW

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spiteful

Service

Quality

Value

Its just coming up to Easter and perhaps you are thinking of buying a new car. Well ,be careful what you buy and where you buy it. We bought a brand new Vauxhall Zafira 2.2 from WJKing Bromley in May 2008. We have since learnt that it has a design fault with the fuel pump and / or regulator. This was featured on Watchdog some months after we bought ours. Last year after having yet another pump and regulator fixed (we've gone through 7 of them) we were told by the manager that he was certain that that would be the end of the problems. Last week it broke down again. This time its apparently the fuel injector pipe and therefore allegedly nothing to do with the fuel pump problems. We've been charged £650 to get it fixed. After much dialogue, we were offered 10% off as a goodwill gesture. However, we've just collected the car and its so empty of fuel its gone through the "30 miles left" display and is just displaying "refuel" - a little tricky in the current fuel crisis where our nearest petrol stations are empty and closed. How incredibly spiteful of WJKing. So if you are in the market for a new car, pick something Japanese and buy from a garage where they understand the meaning of customer care and service.

Liz Sweet - 30/03/2012 | report this review

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Extremely unhelpful

Service

Quality

Value

whilst still under warranty, had a problem with the SEAT I bought from W J King. I put the car in to have the problem dealt with. They refused to deal with it as a warranty issue. I wrote to them. They did not even contact me to clarify any details or make any form investigation. They just wrote back telling me I was wrong. I have not beenofferred the chance to speak with a mechanic. I am amazed that any modern company would be so little interested in hat their customers think that they would not even have a conversation with a client who has a problem. Perhaps others have had better experiences? It would be nice to know if this is how they deal with everyone or whether I have just been unlucky to come into contact with their more average members of staff.

Greg Finn - 14/01/2012 | report this review

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