We Rate You
Management and Business Consultants in Glasgow
Suite 2.3, 34 St. Enoch Square
Glasgow
G1 4DF
Contact Numbers
Social
Opening hours
Monday to Sunday: 24 hours
Key Services
About
- Mystery Shopper
- Talent Training
We Rate You | Glasgow | 0141 634 6667
We are mystery shoppers with a difference. We help businesses assess and enhance their customer experience strategy first by auditing current processes and then working with the organisation to enhance it.
As well as this, our CIPD qualified trainers offer bespoke training seminars for customer facing employees and managers to ensure they have the skills and knowledge to surpass customers expectations. This raises their performance and generates loyal, engaged customers.
Customer Experience Auditors
Although mystery shopping is widely used globally, we prefer to call our service customer experience audits. This is because we work not only with retailers but any business with a customer; restaurants, accountants, airlines and other industries have all benefitted from our input.
Our customer experience assessors are hand picked so you are assured that your people will be unaware that they are interacting with anyone other rather a regular customer. This allows you to have a front row seat into your business and walk for a while in your customers shoes.
We work with our clients creating bespoke audit forms so you receive feedback on what matters most to you and your customers with the results being available to you within 24 hours of a visit. (You will receive a log-in ID to upload your report from our website.) Other than becoming an 'Undercover Boss' this is the closest business managers get to gaining insight into the strengths and weaknesses of their organisation and allows real progress to be made in the shortest time possible.
Training people in the art of leadership and customer service
We understand the challenges facing businesses so we have devised effective and fun training programmes to equip your people with the skills and knowledge your customers expect.
Did you know that an engaged workforce can increase profits by up to 27%?
Training provides front facing colleagues and managers with tools to engage your customers and when the customer feels engaged with an organisation, statistically they come back and will recommend to friends. A 5% increase in customer loyalty can increase profits from between 25% and 45%. Our programmes work, our clients have told us that, and we have seen for ourselves the return on investment in a short space of time.
Mystery Shopping
Our mystery shoppers are hand picked so you can feel confident that your people will be unaware that they are interacting with anyone other than a real customer and you get the best results.
Our reports highlight the areas you do well and areas where you could develop. These 'points of pain' for customers are frequently not exposed until we uncover them but can be quickly turned around so customers get the best service possible.
We get results - our clients tell us that!
We Rate You | Glasgow | 0141 634 6667
We Rate You are a business consultancy specializing in customer experience initiatives to increase customer loyalty and profits.
We work with clients to ensure their vision for what a customer receives is a consistent reality driving loyalty and advocacy and increasing profits. Our clients compare data regularly to measure performance as well as benchmark against competitors. Our audits can cover over 200 aspects of a customers experience allowing clients to track more touch points that can a
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Testimonials
We Rate You, I rate them. In these times knowing how you are performing is key. We are all trying to get it right but there are areas that can be improved and these are normally picked up by the client. How are we performing in the client’s eye? And are we living up to their expectations. This is where we found We Rate You invaluable. The honest feed back we got not only highlighted to us what could be improved but also highlighted what we were getting right, this was a great measurement of our business performance and service as seen through the clients' eyes. From our detailed report we were able to pinpoint areas where we wanted to increase customer satisfaction. Our team were very responsive to this as it was coming from an outside view, the customer, and not from in-house management, we felt this to be very constructive and positive and a great training asset. With this information we are sure to increase our main goal, customer satisfaction and retention. Thank you to We Rate You Gary Hely Hely Hair Studio
Hely Hair Studio
We Rate You were commissioned to Mystery Shop our sales offices to rate customer experience and sales technique and although I thought I had a good understanding of my team’s strengths and weaknesses the results from a wholly objective point of view were invaluable in identifying areas where the sales team do well and even more importantly where training is required. The visit has also allowed me to reinforce good practice, focus on individual training needs and to create a standardisation of procedure in an effort to enhance our sales operation and subsequently increase our sales figures. I would recommend We Rate You to any business who relies on a good customer experience aligning with a great product to bring in business… a wholly objective view delivered in a clear and concise format. Isobel Warnock Sales Manager Westpoint Homes
Westpoint Homes
Testimonials are added by the business owner and are not independently verified.
