60 Loverock Road
We had a lantern and a set of sliding doors installed at our property in Henley in April this year. The job itself was quite good, all completed in a week, with good communication. However, upon completion of the work we realised the installers had damaged our natural oak floor during installation. We raised this with WindowWorx who sent their General Manager to take a look. He verbally accepted liability and followed this up with an email, again, accepting liability. WindowWorx went ahead and got a quote for the repair work which was £2,500. Following this, the owner of the business asked to come and have a look himself, so we welcomed him in. He immediately started talking about getting the insurance companies involved to figure out whose liability it was, which was odd, as we'd already established this. Needless to say their insurance company sided with their client. They fabricated a story about us damaging the floor ourselves, with no evidence whatsoever. They carried out zero due diligence, they didn't even visit the property, they just palmed us off. We have evidence by way of photographs that the floor was undamaged before they carried out the work, and damaged once completed. We took legal action against WindowWorx (this is their trading name, the limited company is actually First Direct (Kingston) Ltd) at significant cost to us, but again, we were palmed off with the same letter we'd received weeks prior from the insurance company. It was simply too expensive to continue perusing the matter in the courts, so we just had to walk away with a massive loss and a damaged floor. These people are not kind, they're not honest - they are deceitful and they lie. I would avoid them at all cost.
Oliver Goffe - 04/10/2022 | report this review
Overall great experience. The Double glazed Windows and Doors are well made and of good quality. They were courteous and everything was cleaned up before they left for the day!
janeen simonsen - 12/08/2019 | report this review
Outstanding workmanship and excellent customer service. Great service from the start of my enquiry to the completion of the work.
Christy Ackley - 07/08/2019 | report this review
Excellent service from initial discussions about our needs to the final finishing touches. The two fitters worked hard and did a first class job on both days (day two in the pouring rain). Thank you guys for a great job. I recommend to anyone.
Devorah Blomquist - 29/07/2019 | report this review
They were able to give to me information about windows in my house without having to see them. Local company that is very knowledgeable about the local area.
Tai Strimple - 25/07/2019 | report this review
Great windows, reliable & friendly.
Terina Block - 23/07/2019 | report this review
Really happy with all aspects of communication and the service provided. Everything promised was delivered with the minimum of fuss and on time. A fantastic and reliable local business worth doing business with.
John john Schreiber - 18/07/2019 | report this review
For myself I've learnt that when you choose a company to work with customer service should not be over looked as an important factor. I can only say that we were blown away with the WindowWorx's willingness to assist us in every step of the process and we are extremely happy with our newly installed windows.
Giuseppi Najolene - 15/07/2019 | report this review
We phone around a lot of places and instantly got a good feel for Windowworx. We were not disappointed and at every stage of the project we were kept up to date and informed. Really refreshing service.
Maud Devita - 12/07/2019 | report this review
All fields are required. Your review will appear immediately.